Guest User
November 15, 2022
I had a week long business trip in Victoria Tx, I had just come from staying at the George West Holiday Express and the ladies at the front desk were awesome so I booked my 5 day stay in Victoria. As soon as I hung up the phone I realized that I had booked the wrong dates and immediately phoned back and changed the dates, the lady I dealt with on the phone couldn't have been any nicer, she said no problem and canceled the original dates and booked the correct dates. Now, when I went to check in at the Victoria Holiday Inn, I was told that they didn't have any reservation for me until the following week, which was the original booking, the lady that I dealt with was very rude and didn't make any effort to accommodate me, she didn't say she was sorry and truly acted as though she could care less. After I had checked in at the Hilton next door I went back to the Holiday Inn to make sure that they had canceled any reservations that I might have with them, I dealt with a different lady who if anything was more rude than the first one, I can assure you that I will never book another room with these folks