Guest User
January 6, 2024
We booked a New Years Eve dinner a month or so beforehand, and were looking forward to it. Also, the girl taking our reservation stated that there would be a live band playing on NYE - but this was not the case. We arrived at 7pm and left around 9.15pm, and no sign of a band. Now for the food - we had to wait over an hour for our food, and it looked like the dining area was less than half full. There were "RESERVED" signs on many tables, but they were still vacant when we left. Maybe the restaurant wasn't capable of a full service to a booked out venue (chef problems?), or wasn't in a position to cope with that many...not sure?! After our food arrived, we soon realized this to be the case. The battered flathead was barely acceptable, with the batter being not right and the fish tasting slightly 'fishy', suggesting not a fresh catch. The major disappointment was the steak - our friend ordered the "Butcher's Block" from the Specials board, a 300g rump steak plus sides. When it arrived FINALLY, it was NOT 300g, nor a medium-rare rump! Upon tasting, the so-called steak was thin, cooked medium and full of gristle......and as the customer is an ex-chef, he complained! Upon complaining, the young waiter issued a refund (plus surcharge) within 60secs, which reflects their obvious error and realization of them being caught out. Just before leaving, the Manager, we assume, came to apologize for the error, stating that the last rump was served just prior to our order.....but they did NOT inform us, or offer any possible solution/change of order. Maybe they presumed we would not notice, or know any difference, not sure? This all reflects poor management practices, slackness on the kitchen staff and unprofessional restaurant conduct. We will not be eating there again.