Guest User
July 4, 2024
As lifetime Gold Elite Bonvoy members, my wife and I have stayed at many Residence Inns over the years, but we are sad to say that the Residence Inn in Binghamton, NY is at the bottom of the barrel. Everything about the hotel is dated and in need of serious refreshment, both on the outside and within the rooms. Paint was peeling on the outside, and the large spider web alongside the exterior stairs added to the sense that this property has long been neglected. Inside the room was no better. Our room was long and rather dark, with chipped furniture that had a "bargain basement" look to it--well below what we expect from Marriott. There was no soap by the sink in the bathroom, and a call to the front desk to ask for some went unanswered, so I had to go and get it. On that unanswered call I was also going to ask for someone from maintenance to come and plunge our clogged toilet. When I went to the front desk I asked if someone could come and take care of that, or else if there was a plunger so I could do it myself. The clerk's quick answer that he could give me a plunger reinforced my suspicion that there was no maintenance staff to do this, at least not within a reasonable time. Perhaps because breakfast was complimentary, I shouldn't complain about it, but it was strange that the three hot dishes were bacon, pork sausage, and packaged sausage biscuits. I would have expected one of those dishes to be scrambled eggs, but they were nowhere to be found. The packaged muffins, on the other hand, were quite good. Overall, though, this property has the look and feel of a 1950s or '60s motel, and was far from the quality we expect of Marriott Residence Inns. I am sure we will continue to stay at other Residence Inns, but we are unlikely to return to the Binghamton representative of this generally fine chain.