Guest User
March 15, 2023
I slept in this aparthotel on February 14, 2023, with my 8 year old son. Very well located in relation to the castle and quite functional. However, I was very disappointed and disgusted by the smell in the room.. Musty smell, humidity or sewage, we don't really know.. Room 41 on the 4th floor to avoid. I sent a complaint by email after reporting this problem to reception, because the TV remote control didn't really work, nor did certain TV channels.. In short, 106 euros a night to breathe I don't know what.. A manager called me following my email... Offering me.... Attention drum roll... A BOX OF CHOCOLATES AS COMPENSATION!! Or a reduction on a future visit, even though I'm sure I won't return... The worst being that other opinions are similar to mine regarding the smells, on the same dates and before... However, the manager told me said the problem was fixed a few months ago. So be aware that you risk ending up in a room where it will clearly smell very bad.. And that no compensation will be offered to you other than chocolate if you book through booking.. A shame for such a place!
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