Venda do Pinheiro Hotels with Airport pickup service

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

A beautiful hotel in a wonderful location on the seafront in Ericeira Traditional style 4* hotel with car parking overlooking the beach. Our room was clean & comfortable with a sea view from the window ( no balcony) and very quiet even though the hotel was quite busy. The only sound we could hear was the waves. There was plenty of choice at breakfast - although it took a little time to replenish things that had run out- but the food was good quality and well cooked. Reception staff were pleasant and cheerful. Hope we can go back for longer next time !

The hotel is nice enough but don’t expect too much. Our room (205) was spacious and had a lovely terrace with some very poor choice of furniture making the terrace rather an uninviting area. Our room was not cleaned properly - there were bits and spots on the carpet, and plenty of hair from previous guests in the bathroom that one could start making up a wig. The condition of maintenance of the room was lacking too and no thought seems to have been put into how to make the stay more practical ( no USB ports, no sockets near the bed to charge mobile phones, etc) The hotel has potential but it feels like the management ‘just doesn’t care’ that much. Fire doors were kept open on the first floor. Basic breakfast in terms of choice but a real positive: an espresso machine which made proper coffee. Sound insulation in the room was pretty poor too - you just have to hope for quiet neighbours.

The hotel is very close to the airport. However they do not offer a shuttle. I took Uber there and back to airport which costed me about 5-7 euros. The room is not very big but comfy. The cleanliness can be improved a little bit. The breakfast selection is mostly sweet bakery. There are not many savory options. The staffs are friendly but they don’t speak much. Overall I would stay here again for an overnight layover just for the price.

Me and my partner booked the hotel for 6 nights. I had to lengthen our stay which was no problem with the hotel staff and they were very helpful and kind. Our room didn’t have the greatest view as it was directly across a Toyota dealership however we weren’t overly bothered about it. The room was very clean and so was the toilet, they provide a small fridge and a cupboard with a safe to place belongings. Our bed was very comfortable and served us well. They also offered free drinks downstairs in the hot drinks machines. They offended parking for cars and optional room cleaning service daily. The hotel is roughly 5 minutes driving away from the airport. Overall we had a great stay at the hotel ! The only problem we encountered which is the reason for 4 stars is that our toilet shower had an annoying problem with the temperature, it would go from warm to really cold and then proceed to really hot. Apart from that we had a great stay and we would recommend the hotel!

Some of the staff treating this like their club house. Catfish photos. Breakfast wasn’t really a breakfast, was so basic I had it once and didn’t bother going again. No comfy seating or sunbeds by the pool. Pool is small and cold and only catches the sun after 1pm. Located at the top of a very steep hill and its an trek into the town, wouldn’t want to walk this every day, it’s not like you can pop out and back as you please. The photos make it look like it’s a short walk to the beach but it’s really not. Overpriced. Was meant to get a double bed but had two single beds pushed together so you could only sleep on one side or you fell down the middle. WiFi didn’t really work in the room. Asked if I could check out early and get a refund on remaining nights but was refused.

When you stay at You and the sea in Ericeira, you'll be on the beach, within a 15-minute walk of Foz de Lizandro Beach and Santa Marta Park. This family-friendly aparthotel is 14.8 mi (23.7 km) from Sintra National Palace and 19.3 mi (31.1 km) from Pena Palace.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This Art Deco aparthotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).Satisfy your appetite for lunch, dinner, or brunch at the aparthotel's restaurant, Jangada, or stay in and take advantage of the room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 36 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as safes and desks.

Easy to find as it is on the left side of the N9 main road from Torres Vedras in Gibraltar, & well signed. Good location for visiting the Lines of Torres Vedras, in fact you can see the River Sizandro - which was incorporated into the Lines by causing it to flood. Good parking near the rooms. The main gate is locked at night, but you will be given a code to open it. Good friendly reception staff, able to make good local recommendations and provide a street map. Good breakfast, nice coffee, range of fruit juices. Fresh croissants. Clean airy room - nice & quiet. Small but quiet swimming pool. It appears to be a popular hotel as it is full.

Decent place to stay if you have a car. Several miles from Sintra historic center area, but we left early enough to get a free spot in a neighborhood a few blocks from the National Palace, so that helps. Room was typical BASIC Ibis. Not enough pillows (just ONE per person); towels (again, only ONE total, per person, or trash cans (again, ONE TINY one). No fridge!! No coffee maker. NO ICE machine available for public use in the entire hotel! Very tricky parking spaces. They have about 15-20, which are free, on surface lot, but need to pay if park in structure below...only 3 euros, but they should just make it free. The bar/restaurant area was decent and convenient; fair prices for quick dinner. Breakfast 8.50 euros, but very limited continental breakfast only; not hot items... We chose to eat elsewhere and was less expensive. Not many places to eat in immediate vicinity. There is a very convenient Lidl and Auchan (large grocery/gen merch store) to stock up on supplies before heading out. Internet wasn't working our first night, but was ok the next night. In summary, inexpensive, basic, clean room for the night, but definitely no friils. Would recommend staying here, as long as aware of basic/limited amenities

Affordable and ok place to stay when you just need a place for one night. Not a pretty location, but easy to access with a car and the train station is not too far away. Wouldn't stay longer, but on the way to the north of Portugal served a purpose as one night accommodation and offered good enough value for money.