The Remote Resort

The staff excels in customer service, offering friendly and attentive care. The remote location provides impressive views. Guests enjoy modern amenities and comfortable, luxurious rooms with private plunge pools.

Excellent time at the remote resort. Weather was rainy in Fiji this time of year but we had a lovely private house with a plunge pool that overlooked the ocean, cold a/c in the room, quality Fiji bath products, delicious food the entire time, and a staff that made the trip even better than the location (even despite the rain - it is the rainy season in Fiji after all!). Phenomenal scuba diving on the Rainbow Reef (20min away from resort) and a beautiful hotel reef for snorkeling. But what made the trip was the staff - no ask is too much for them and they are very kind. Many special thanks to Maria and Sunny in hospitality and the dive staff of Zoe, Helen, PK, and Kim who were all experts at what they do. Hoping the bigger 2 hull boat gets outfitted for diving when we return. You come for the view/location and we’ll definitely return because of the staff. Vinaka Remote Resort!

I would have rated this hotel 4-5 stars had they not advertised themselves as luxury. If our experiences at the hotel were not wonderful, I would have rated this hotel as a 1-2 since they advertised they are a luxury, boutique resort. Our first impression of the hotel was being picked up at the airport in a regular sedan (4 people in our party, so we were squished together) with a broken windshield. Now I realize we are on Taveuni, and replacing a windshield might take a bit of time, but I have the impression it is rather just not a concern. When we arrive at the wharf to board the boat, there is no easy way to get down to the boat. We had to precariously drop about 4 feet into a boat that happened to be secured to the dock and then transfer into our boat. This boat is a quite utilitarian boat and looks nothing like the boat on the website. On the way to the resort, the motor nearly failed multiple times due to a leaking fuel line. One of the hotel employees had to hold the line together during the trip. As we drove past the dock of the hotel, I hoped that we were passing a neighboring hotel as I looked at the pier that was in disrepair and did not look like it would last another season, but that was not to be the case. When we arrived at our villa, we noticed the decorative deck covering in front of the pool was detaching from the deck, the cables on the railing were no longer tight, there were weeds (not small, new weeds) growing in our shower area. As we left the villa for dinner, the door handle fell off. After dinner, we got to experience the lack of hot water. We had some lukewarm water which did not stay that warm long enough for 4 people to have brief showers. The wooden pathways around the resort were in need of maintenance. While we were encouraged to take the trail to the lookout, a good portion of the trail had not had the grass cut in a long time and the seating at the top was covered in algae/mildew. The second day of our stay, the pool started to look cloudy and green. The pump was not working. There were two boats used for transfers and tours. Both could use some maintenance. The one which did not pick us up the first day is going to lose its windows soon if it continues to lose nuts and bolts. The other issue with the use of boats in a luxury stay is that boats should only be used to transport guests when guests are on board. They should not also be transporting supplies for the hotel and appliances that need repairs. These are all management issues. The staff is lovely and truly wants to make your stay amazing. They are friendly and hospitable; however, many of them are from villages which do not even have electricity. They have no concept of the Western expectation of luxury. This is not their fault in any way. The manager should be setting expectations and supervising. I have no doubt this was once a beautiful luxury resort, but those days are long gone. If you are not looking for luxury and do not care to have a few d