Guest User
January 3, 2025
I recently stayed at Grand Hotel Excelsior for Christmas, it was a wonderful experience. The service was impeccable, and the staff were incredibly friendly and accommodating. The room was spacious, clean, and well-appointed, making it a very comfortable stay.
That said, there were a couple of minor issues that I feel are worth mentioning. First, while the hotel itself is clearly well-maintained, some of the decor felt a little dated in certain areas. It didn't detract too much from the overall experience, but a bit of modernisation in these spaces could elevate the feel of the hotel even more.
Another small inconvenience occurred when I tried to use the stairs. Although the signs indicated the way, it wasn't entirely clear, and we ended up following a path that felt more like service corridors than guest areas. It was a little confusing and made us feel like we had accidentally ventured "back of house."
The other concern was regarding breakfast. Due to some changes, the breakfast room was moved at short notice, and the new space wasn’t quite as charming as the original one. The breakfast itself was still good, but there was a bit of chaos in terms of the transition, including long wait times.
That said, these were minor hiccups in what was otherwise a fantastic stay. I would definitely recommend this hotel and would return for another stay, as the positives far outweighed the small inconveniences.