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Royal Hainaut Spa & Resort Hotel
4.5/564 Reviews
I stayed here with my husband for our last night of a visit to Valenciennes for my sister's wedding. Room - we had a standard double which was really nice, comfortable and well equipped. It was quiet and we weren't disturbed by other guests. It was finished to a high standard. Facilities - we used the gym and the indoor pool while we were there. The indoor pool was really lovely but a bit noisy when a large group was there, they took over most of the sun loungers which wasn't great for other guests. I also expected a sauna/steam room for use by guests but there wasn't. When compared to the rest of the hotel, the gym was so lacking. When I first went in, I thought there must be another room but there wasn't. The gym isn't in keeping with the rest of the hotel and I would expect more from a hotel like this. Food and drink - we had dinner in the Galerie restaurant. We had three courses and the food was delicious and the setting lovely. We then went to the main bar afterwards but only had one cocktail each (which were great) as we were too full from dinner. We had breakfast in the Galerie the next morning and this was excellent. A really good breakfast buffet. Staff - I think I expected more from the staff in a hotel of this caliber. At check in, they did what they needed to do but I didn't feel like a valued customer and I didn't really feel like they gave each guest the same attention. Coming to this hotel was a treat for us and would be for a lot of others and the check in/check out didn't make it feel that way. The staff in the Galerie were much more attentive and friendly and much more like what I would expect. Notwithstanding my comments above, this is a stunning hotel and I would come back but I do think improvements should be made to the gym and overall staff attentiveness to guests on check in/check out.

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Hotel Information for Traveller

Number of Hotels15
Number of Reviews144
Highest Price€1,441
Lowest Price€30
Average Price (Weekdays)€182
Average Price (Weekends)€218