QC Terme Grand Hotel Bagni Nuovi

Perfect stay - except for breakfast 2nd stay at the hotel, last time was 2 years ago. The hotel is beyond beautiful, the aperetivo is the most fun twist and the pools/spa/sauna are beyond imagine. The breakfast was super rich - however, no options at all for vegan individuals. Everything is pastries, yogurt, cheese, eggs and meat. The only vegan thing was a basket of fruit - but no vegetables. When we did ask the waitress for some, she said the kitchen could fix us a salad for an additional fee. Really unfortunate, as everything else was perfect.

The best part of our trip so far!! My daughter and I stayed here in late April. The staff were all wonderful and friendly. The hotel is beautiful and our room was clean, spacious and welcoming. Dinner at the hotel restaurant was delicious and the restaurant staff were perfect. We did the spa and massage and the facilities were amazing. We are leaving feeling refreshed and ready to continue our travels.

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.