Upper Lake Inn & Suites

Terrible customer service I have a bad knee and this place does not have an elevator. I asked if I could have a bottom floor and he said no you can’t because you put your reservation online and not through us. There was only 6 cars parked the whole night, they could have gave me a bottom room. But they refused and I had a never hard time getting up stairs with my knee. I was not happy terrible customer service

Good place to stay when in the area

With a few exceptions in our experience, the husband-wife management is responsive to requests and generally courteous. "Ken," the husband of the South Asian couple was a little surly one morning when asked to reprogram our key cards. In contrast, his wife "Bikie" (?) was always cheerful, even when asked to exchange our towels for fresh early in the morning. To be fair, there is no back-up for them, so they're up late. Morning isn't their best time. The facility is a recycled Super 8 with obvious equipment and physical deficiencies. It's by far the lowest-cost lodging in the Upper Lake area for obvious reasons. The pool appears to be permanently closed. Some repainting and maintenance work was ongoing at the time of our stay. Possibly it will get better? Our room overall was clean, though we thought the carpeting a little dingy. Linens were fresh. We always check for bedbugs, even in high-end hotels. There was no evidence of the critters. Our stay was predicated on being close to our business destination. Other options include a ****** down Hwy. 20 a short distance, but at a much higher price. There are few restaurant options in the area, though enough to satisfy our needs. Try Judy's cafe directly across Hwy. 20. The food is good and the staff is cheerfully responsive. The Blue Wing, a more upscale restaurant in Upper Lakes Old Town is more upscale. It offers dining inside and outside. There was live music the evening dined outside. Breakfast is a little too fussy for us.