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Holiday Inn & Suites Philadelphia W - Drexel Hill

Holiday Inn & Suites Philadelphia W - Drexel Hill

4.4/5101 Reviews
The hotel is very disappointing. We have stayed in a VRBO and two hotels in the last month and I have given stellar reviews for all of them. This place, however, does not compare the the price we had to pay. We stayed in a king suite and the bed is extremely comfortable and pillows are wonderful. However, the A/C unit in the master bedroom sounded like a airplane taking off every 15 minutes. I turned it off and it still sounded like I was outside of the airport.. Therefore, I slept on the pull out in the Living Room. The one day we were in our room until 11:00 housekeeping did not return to clean or replenish towels. There were only a handful of cars in the parking lot from Monday until tonight (Friday) so they couldn't have had an overload of rooms to clean so we went to front desk to get clean towels. The floor that is linoleum in the kitchen area I assumed clean until my sandal was stuck to the floor. When I used a Lysol wipe on the floor, one sweep across and completely black. No paper towels in the kitchen so you have to use a bath towel to dry your hands. The room and bathroom is very nice though. Only one elevator working the time we were here, even though it didn't really matter since I think we were the few staying here. Ice Machine broken. Breakfast cost a fortune it is an order from menu. If you don't mind spending $12 on two eggs, bacon and two pieces of toast. Buffet is only on Saturday and Sunday for $16/each. To go into the pool is by appointment only. We have family in this town so this was chosen for convenience. It is a beautiful hotel and fairly new just not accommodating like you would think for $1,500 for four nights.

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