Guest User
January 31, 2023
Great welcome upon arrival. Although not written down, receptionist accepted accommodation price aligned to offer I had from *********** (112 eur breakfast included). That was our first mistake. Dinner option available after 8pm which was really appreciated. Prompt service. We asked for the dinner to be added to the room ...without checking the details of the bill. That was our 2nd error. In the morning, at breakfast, on top of the buffet, the receptionist who is also responsible for the breakfast room checked with all German speaking if they wished any eggs... This wasn't offered at our table. We noticed... but decided not to comment. At time of check out, the bill being ready, we realised that 1. the wine we ordered was billed 46 eur instead of 33. Since the bill was raised, the receptionist suggested to pay the difference back in cash, which was ok. 2. the applied room rate was the standard price 125eur breakfast included instead of the 112 which had been agreed upon arrival. The receptionist first offered to call up and check with the receptionist we had agreed the deal with but when I described the receptionist so she would know who to call, she suddenly threatened to call up the police raising up her voice making everyone around believe we tried not to pay! We paid of course. We travel a lot for business and for private, but never, we felt that bad when leaving the place. It had all been agreed but we should not have trusted. My advice, if you stop in this place, make sure all consumptions and agreed prices are confirmed in writing. *********** is definitely a better option for the reservation. And if you don't speak German or you have poor German, I'd rather recommend to opt for another hotel. There are many in the region.