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Unawatuna: 98 hotels found

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Top rated hotels in Unawatuna

Araliya Beach Resort & Spa Unawatuna- Where You Meet the Sea All Year

Araliya Beach Resort & Spa Unawatuna- Where You Meet the Sea All Year

4.3/561 Reviews
Our experience with Araliya Beach Resort has been nothing short of appalling. Following a terrible lunch at their Ala Carte Restaurant on December 6, 2024—where inattentive staff repeatedly ignored us, and I was double charged due to their faulty POS system—we decided to cancel our upcoming booking for December 30, 2024, to January 2, 2025. Unfortunately, this decision led to an even more frustrating ordeal. Despite canceling within the allowed time frame and providing all necessary details for a refund of LKR XXX,XXX (already paid in full), we were subjected to endless delays and incompetence. The refund process took over 14 days, which is both unreasonable and unacceptable for a modern hospitality establishment. Multiple emails and calls were required just to get an acknowledgment, and staff consistently passed the buck without taking accountability. Management’s lack of communication and inability to resolve issues promptly reflects their complete disregard for customer service. What should have been a seamless process turned into a drawn-out and aggravating experience. This resort’s poor service, mismanagement, and unprofessional behaviour have ruined any chance of us recommending it to anyone. Save yourself the headache—avoid Araliya Beach Resort at all costs. 0/5 stars.
Agnus Unawatuna

Agnus Unawatuna

4.6/567 Reviews
Agnus Unawatuna is a little up into the hills, but the trip up is so worth it. The place is serene and the view is breathtaking; you get a top-down view of the ocean in all its glory, and you can even enjoy the view of the famous Galle Fort and Lighthouse from a distance. Service and amenities are amazing, and facilities are modern. Rooms are clean and well-equipped. It was a wonderful experience and the perfect place for a personal retreat! Would definitely come again if I have the chance, and have already recommended this place to some friends! Thank you!

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