Guest User
September 8, 2023
We arrive to our room to find the a/c is broke, torn apart, tools left behind, and trash. We call front desk and are told there is nothing they can do. Nearest hotel to transfer us is an hour away in Birmingham (mind you it's not even 12:00 yet). There was a roach in the shower and the bathroom light was broke. The entire hotel is pretty grubby, dirty, and worn out. Carpet in the halls is gross. After I pitched a fit about the unacceptable room, an hour later they call and tell us we can move to a no show room. Kicker... They ask us to bring the sofa cushions with us. If this is how you treat a Lifetime Diamond member, you can keep it. This hotel is taking in mega money this weekend with rooms going for over $2000/night but they can't bother to clean the carpets and ensure rooms have working a/c. Or spray for bugs. I can't beleive this hotel is allowed to carry the Hilton brand.