Best Western University Inn

The room smelled musty and like it had mildew…… and the worst part is this is at best an $80 a night hotel that over charged $369 since there was a football game at the university…… that stinks …. Literally . Bed was uncomfortable and bathroom is in serious need of an update. I hate the sink is not in the bathroom

Stayed for one night. Was ok for our needs. Had a nice pool. Was slightly confusing entering the parking lot as there is another building we thought was the hotel . Felt safe and had no concerns. Good buffet breakfast. Friendly staff. Rooms were sufficient for our needs . Nice little outside pool

We were moved three separate times due to the air not working in one room, roaches in another, & the last room had dirty wash clothes in it. When we wanted to get a refund after moving twice we were told we could continue moving until we found something that fit our accommodations or we could check out after one night & get a refund for the next day. Even though the refund wouldn’t or couldn’t be refunded without the managers approval Monday (she was there the next day despite saying that) None of which would work because we had a sick toddler & it was 12/1am in the morning. Not only were there rooms with issues but I had a family member get sick & was charged $75 for stained linens when half the linen was placed in a corner already dirty. It was a terrible experience to say the least however the breakfast and attendant were great.

The big women at the desk was so rude !!! And the room was nasty. Also the phone didn’t work. But they had week old cookies! If you want breakfast go some where else , this isn’t breakfast. Ice machine didn’t work but they didn’t care said there was another on the other side. Hope you enjoy!

Entrance to the motel can be a bit tricky to find, it’s kind of tucked in the back of a parking lot. The motel is a bit old and out dated on the outside of it. When we got to our room it was comfortable and did everything I needed it to do. Comfortable bed and a good breakfast before going to the football game.

They do not have an elevator but have a second story. I paid over $400 for 1 night because there was a game that day. I was not there for the game but everything was sold out. When I found out they didn’t have an elevator, I tried to cancel our reservation. They wouldn’t cancel it.

The staff is friendly. The room was a bit shabby needs the worn out furniture replaced. Bathroom floor was sticky. I left a note for the cleaning staff but since they did not bother to make up the room they did not clean it.

This is the second time we have stayed at a BW in Tuscaloosa. The first in North Port. This stay was very good. We stayed here for 3 nights during parents weekend at UofA. The hotel was clean, quiet, and we were well pleased. Although it is right off the interstate we did not hear a thing. The staff were very nice and willing to assist where they could. The prices were raised quite a bit over normal because of the football game and it being parents weekend, however All hotels did that. If there was one thing I would recommend to this hotel it would be to replace or upgrade the room carpet.

Lordy, where do I begin?!?! The very first night we arrived, a guy was getting arrested in front of the inn. Not one, not two, not three but four cop cars were there. Okay, we just shrugged it off and went inside. It is a motel style complex, with all rooms having an exterior door. We booked three rooms, and two had problems with them. One had a musty, carpet mildewy smell, so that friend requested a new room, only to get a new room with a toilet that doesn't flush and it still smells a bit off (must be the carpet). The other two rooms were "pet friendly", which we didn't know but it was to our benefit as it meant laminate plank flooring (no carpet stink). Unfortunately, we were kind of missing a shower curtain and we were super low on TP (like a few sheets left). Had to request a new shower curtain & TP (just one roll). Stayed three nights, never had housekeeping except fresh towels and garbage removed. We asked why they don't make the beds and they said it's not their policy to make beds until people check out. Strange for a BW hotel as it is nothing like what we expect. There were spider webs everywhere (on the desks, lamps, etc) so it is obvious the rooms don't get any attention. The bright side is their breakfast room is bright, cheerful and had just enough food to satisfy anyone there (from yogurt to scrambled eggs to make your own waffles). The staff there is always cheeful (although the day clerk can be a bit grumpy). If you're looking for a place to rest your head and you don't care about bugs, spiders, missing items, or a funny smell, this place is for you!