Simon W
October 30, 2024
First impressions were excellent, rooms spacious, clean and perfectly adequate for a family holiday. The views are stunning and the choice of bars and places around the complex to relax was good, we particularly liked the outdoor lobby bar area looking out to the sea. The daytime entertainment was non existent! I have never seen a hotel with no activities to do in the daytime, the EasyJet website is misleading from this aspect. The swimming pool was the coldest pool I have ever experienced, so much so that it was painful to be in the water for longer than 2-3 minutes, this is a big let down as kids love being in the pool, and it seemed they all ended up frequenting the spa indoor pool, understandably. The sea was warm enough to swim in, and we saw various fish using snorkels. Some of the staff were helpful, friendly and polite, but the majority were snappy, ignorant or uninterested in helping you, this is unacceptable for what is rated as a five star hotel. Five star means you are treated well, I have to say from this aspect with the odd exception, we felt like we were in a 3 star hotel or worse. We tried and tried to be friendly with the staff, but mostly it was one sided. We thought the cleanliness was generally good, although there is a huge lack of bins to put rubbish in, which means empty cups get left everywhere. The bar area at night had the most disgusting smell of stale alcohol and vomit and given that all the entertainment was indoors, meant it was hot stuffy and extremely uncomfortable having so many people crammed in a small area. The drinks were OK, we have had worse, the EFES is good, the wine isn't bad and some of the spirits are average at best. The cocktails are terrible, and not at all like what they are supposed to be. Now I come to the food. The main restaurant is dreadful, everyone crammed into a 2 hour window for dinner to be served very similar food every day, which was luke warm. We never went hungry, but the quality was such that we had to go out and eat on three occasions, thank goodness for Salt and Uncles which were both excellent! However, when you book a 5 star holiday, at a combined cost for our family of nearly £6,000 you really don't expect to have to go out and pay for food elsewhere. The themed nights are terrible, on Asian Night we were in the restaurant for 7:30pm, by this time half the stuff had ran out and we were told it wouldn't be replenished. The A La Carte is a bit of a joke, you have to queue for nearly an hour to be told the restaurant you want is fully booked, or if you manage to get in its all a bit weird. The Turkish Restaurant we enjoyed the food but it's just put in front of you with no choice, and the Italian we walked out of as the menu didn't resemble Italian food in any way. The snack bar is pretty good as you can order a meal to your table and its presented nicely, although on numerous occasions we ended up ordering more than once as half the order was missing, some of