Hotels Near Xcacel Área Natural Protegida Estatal in Tulum

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,

There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade

As a family of 4, with two young children we had a great time. Food: Buffet food was great and a lot of diversity. The à la carte restaurants you should definitely try the Mediterranean, the Gourmet and Mikado. Room: Very clean and the room service was always done and never missed anything. Pool: pool is clean, with a lots of entertainment and activities. There are things to do all day, volleyball, games, aqua fit classes, cooking classes, bingo, ping pong, etc. The entertainment team is great and make sure you have fun. Kids club: Amazing! Thank you to the whole team for watching after my kids. They loved it so much that they were eager to go next day. They rehe****d during the day and participated in all kind of shows at night. The kids club team had all kinds of activities going all day and they use Whats Up to text you if your child need anything, including pictures of what they were doing. Great WIFI throughout the whole resort. Don’t miss the magic show at the Coba theatre if you have kids.

My husband, small children ( 2 and 4), and I just returned from our 3rd year visiting Bahia Principe Grand Tulum. The first two years the resort was exceptional. The food, the entertainment, the facilities, and above all else the staff. Every single year the servers at the buffet and bartenders have been a large part of what makes our vacation so relaxing and special. Emilia, Francisco, and Lidia at the buffet are absolute gems. They not only do a phenomenal job refilling beverages and remembering guest preferences day up day, but they are loving and go above and beyond with the children. Jorge at the Truck is also a treasure. He not only smiled and joked with my children, but he also proactively brought numerous napkins and ketchup refills so my husband and I could actually eat lunch. These staff members are amazing, hardworking, and don't get nearly enough recognition! For parents traveling with small children the staff alone is a good reason to visit this hotel. Now to the negative ( and I am so sad to have to write a negative this year!). In years past there has been a self-serve cerveza, water, And juice bar next to the children's pools. Following that it's about a 5-minute walk to the truck to go to their beverage station with the full bar. That self-serve station was vital because as a parent with young children there's no way to leave your children alone in the pool while you grab the beverage. Sadly, this year the self-serve station was not working. Which meant that either my husband or myself had to watch both children in the pool or we had to pack up the kids just to quickly walk over and get something to drink. For a five-star resort. This was quite the negative. It's a small thing, but it really impacted the quality and relaxation of our trip. Definitely something for parents with young kids to consider. Additionally, the Burger bar wasn't open which means that if you wanted a quick lunchtime snack option you could only go to the truck and that had long lines. Finally, we saw several snakes on tht property. We had never seen them in the past, and , I understand that this is the tropics and It's the snake's home first, as a parent that was still terrifying. Sadly, this may be a deal-breaker for us returning for a fourth visit.

This was our fifth time to visit this beautiful resort within the past 8 years. It was the first time for my mom and sister Debbie. We all had a wonderful time as there is something for everyone. There is a wide variety of food options and activities. We had a very enjoyable and efficient meal in the Lima restaurant on Thursday. We especially enjoyed the clean and quiet beach with the shade screens on the top of each of the palapas. We enjoyed snorkeling, paddleboarding with Miguel Angel and Sina. Adiel, Katarina, & Jessica also made it a fun vacation between Aquastretch & Spanish lessons. Alejandro made us healthy and delicious smoothies each morning. Our beloved Adriana along with Hector, Yasmin the hostess, Alejandro and all the other waiters in the buffet area provided exceptional service and attention as did all the kind ladies who brought us refreshments on the beach and in the lobby area. Thank you all for taking such good care of us. We look forward to returning next year and staying in quiet buildings 3 or 4. USA Transfers provided safe and timely shuttle service for our last two trips which has worked out extremely well.

What we wish we had known before booking this hotel: - COMPLETELY ISOLATED. There is nothing around (super residential) and it was a $60 USD taxi ride to go to the center of Tulum ($30 each way), or pretty much anywhere else. So you need a car to stay there. - NO SWIMMING OR WALKING ON BEACH. There is sooooooo much sargasso/sea**** on the sand (like a 2 foot tall wall) and in the water (like sea**** soup), and coral + rocks on the bottom so we couldn't get in the water at all. And that's true of the whole area, on both sides of the hotel. It's also hard to walk on the beach because the sand is full of coral pieces, hurting the bare feet. Not at all what we wanted. - FOOD & DRINKS ARE EXPENSIVE. The food and the cocktails at the hotel restaurant were good, and some even very good, but the prices were almost California prices. And with no other options around, and no way to get anywhere, it got pretty expensive. - NOT LIKE PHOTOS. While the design of the hotel is beautiful and stylish, the place is in a state of disrepair. Looks like it's been open for more than 20 years, and it's not even 7... We thought we were booking a luxury boutique hotel based on the price, but it didn't feel like that in person. On the positive side, the staff was AMAZING. We loved everyone, and they made our stay pleasant even though we were disappointed in several aspects. Lucy, Luis & Fabian at the reception and Moises, Eduardo & Ricardo at the restaurant/bar were all wonderful!

Second visit to this resort hotel. Loved it the first time so much we couldn’t wait to come back, but of course we had to wait until after the pandemic! Sadly, it didn’t quite live up to our memories. It certainly wasn’t as clean as the first time, lots of areas looked tired and grubby. Things like the showers and the balconies and also the pools and surrounding areas. It was sad really, because the staff were still as lovely and amazing as ever. It’s been four/ five years since last being here and I’m now vegetarian and was surprised at the lack of choice there is for those of us that don’t eat meat and fish. The beach bar literally only has chips and sometimes rice that’s a veggie option, so I wouldn’t say that was 5 * The saddest part was the sate of the beaches. There was rubbish and plastic everywhere, even on the turtle beach which they claim to pride themselves as eco friendly helping the turtles. This rubbish wasn’t cleared up the whole time we were here and just appeared to get worse and worse. I know that’s the environment we live in now, but when you’re claiming to be an ecological site this is poor, sadly poor. It was so sad to see turtle holes filled with rubbish and debris. The ATM didn’t work the whole time we were here (2 weeks) and they wouldn’t let us draw any money out on our cards, so we hadn’t got extra cash for tips or the twice weekly market. Sadly we won’t be returning or recommending it to our friends