With a stay at K'uyen Boutique Hotel in Tulum (Zama), you'll be a 3-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins. This spa hotel is 3.1 mi (5.1 km) from Tulum Beach and 3.3 mi (5.2 km) from Playa Paraiso.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 25 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and a turndown service, and housekeeping is provided daily.
2024.07.23
Beautiful boutique hotel with a kind team of workers! It feels like a little hidden gem tucked away off the beaten path. This hotel was my favorite part of my trip! Nicole at the front desk was very welcoming! The size of their suites is very generous and it's nice to have the space to spread out and relax. I loved having a full-sized kitchen area and they provide you with utensils, cookware, dishes, and everything you need to feel at home. The bed was on the firm side but very comfortable and it was nice to have separate air conditioning units in the bedroom and living room. I was pleasantly surprised to learn that my breakfast was included each morning because I booked directly on their website. At the time I'm writing this taxis into centro town were around $200 - $300 pesos from this area and a taxi into the hotel zone ran around $40 - $50 US. I would absolutely come back!
With a stay at Amaka Calma Tulum in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 4.5 mi (7.2 km) from Playa Paraiso and 5.2 mi (8.4 km) from Tulum Beach.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 18 air-conditioned rooms featuring microwaves and flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
2023.02.09
My partner and I are still staying at Amaka Calma, and up to this point, we have enjoyed everything. The ambiance has been exactly as promised: calm and tranquil. Just what we desperately needed. They don't allow personal speakers at the poolside and work very hard to maintain a quiet and peaceful ambiance for guests. That is until they can't: yesterday, a large group of partiers arrived and decided to ”set the tone” (their words). Since then, we have all been held hostage to their noise. The staff has been asking them to turn down their music; tone down the partying, etc. and I have been deemed the resident ”Karen” for asking them not to yell over each other below my deck. Folks, if you're looking for rest and relaxation in an apartment style suite, I highly recommend staying here. If you're a partier, looking for a swim up bar and a dance party vibe, this is not the place for you. There are hundreds of those places all over Tulum. They will welcome your ”tone” with open arms!
Daily Mandatory Destination Charge includes: $10 daily food and beverage credit for use in hotel rooftop bar; beach club access to Bagattelle and Vagalume; daily parking for one vehicle; bicycle rental, one per room.
Located on the main avenue and entry to the hotel zone, were less than 10 minutes from the Turquoise Sea of the Mexican Caribbean and the Mayan Ruins. We are nearby recognized cenotes and protected natural reserves and water parks. Our modern hotel has sustainable practices and is noted as the best RoofTop in Tulum with two infinity pools, a stunning view of the jungle, and a relaxation area that turns around into an outdoor event area. Boost yourself with energy in its gym with certified instructors and different activities such as yoga in its outdoor venue, and closing, pamper yourself with a massage at the Spa. Try an exquisite, specialized wellness menu for guests who love to exercise and enjoy the fascinating world of mixology in one of our two bars. Motto Tulum is enclosed by the best commercial development with more than 20 stores and a gastronomic offer of 10 restaurants with unique menus.
GGuest User2023.05.28
The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in.
Other staff are friendly
Very Good
67 review
4.0/5
Price from
MYR 231
per night
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Located in Tulum (Zama), Mayan Monkey Tulum is within a 10-minute drive of Gran Cenote and Tulum Mayan Ruins. This hotel is 2.6 mi (4.2 km) from Tulum Beach and 2.7 mi (4.4 km) from Playa Paraiso.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 41 air-conditioned guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected.
2024.10.20
Absolutely loved staying at Mayan monkey hostel! I had so much fun almost beating Brian in a beer pong competition. He gave us free shots and somehow managed to be the sexiest man and woman at the same time!! We love Brian🥰🥰 he even took the picture for us!!
At Ophelia Tulum , exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.For guests with their own vehicle, parking facilities are provided. At Ophelia Tulum , guests can take pleasure in the delightful recreational amenities provided for their entertainment. At Ophelia Tulum , a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
GGuest User2024.03.11
We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!
With a stay at Playa Esperanza Hotel Tulum in Tulum (Zona Hotelera), you'll be a 1-minute drive from Playa Paraiso and 6 minutes from Tulum National Park. This beach hotel is 2.4 mi (3.9 km) from Tulum Beach and 4.7 mi (7.6 km) from Tulum Mayan Ruins.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.
At Playa Esperanza Hotel Tulum , enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 9:00 AM to noon for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 14 guestrooms. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
2023.02.27
LUXE BEACH HOUSE *we chose a gorgeous bungalow with all the mods cons- shower, bathroom, air con, veranda, hammocks and bedroom with gorgeous double bed. **if I could give 6 stars to Paula, I would. Huge thanks & well done to - Andres & Paula. Excellent customer service. From check in, to check out. Perfect English & helpful tips to getting around tulum. 5 stars well done. Do ask them for advice on where to go. ***Emily was the perfect host. Beyond helpful. Well done & was so attentive. Again perfect customer service. Everyone involved including cafe, restaurant excellent and polite. •location- inside the reserve itself. •transport- we got a taxi into the beach resort. It’s quite deep into the reserve & darkness comes early in February. Taxis easily available & 1 day we hired bikes for 24 hours very cheap with resort. This enabled us to go to cenotes, tulum centre in about 25 minute bicycle ride. •we chose the beach house with air con. Important you know this as we wanted all the modern features. •peaceful, quiet. Beach houses. •pool is perfect size over looking the ocean. It wasn’t crowded when we went & they provided beach, bar and food service. •food & drinks- perfect for lunch & breakfast. Closed at 5pm so order before. Nice open dining area. Simple, romantic and cute. •Food- excellent quality & superb cocktails. I loved the margaritas, pastas, chicken salad and omelette for breakfast. •cleanliness - our beach bungalow was cleaned every day to a high standard. Super clean. Well done. Free toiletries are stunning and made me smile. Shower was magical. •size of room- medium but you don’t need a huge room. The veranda had lovely sun beds. •only thing missing was a wardrobe. It wasn’t a big issue just a watch out. •night time- the resort was peaceful and quiet and relaxing, just what we needed. •beach- literally opposite the pool from inside resort. Very nice. Yes lots of seaweed but that can’t be helped. It’s nature. It didn’t spoil our holiday & happens more in March. •beach clubs- you can use an areas of sun beds opposite this resort for free. This was a huge winner: we saw lots of beach clubs but didn’t go. Our resort was perfect. •restaurants & beach clubs - all along the beach from the resort. Our favourite was 2 doors down for dinner - CINCO TULUM. Excellent prices and delicious. Fresh tuna. Fish, spaghetti, even pizzas were delicious. Well done guys. Excellent holiday in tulum Key tip- they have on site bar, breakfast, lunch and very early dinner. But the supermarket is far. This resort is to fully relax so take things like bottled water before you arrive if you prefer to not rely on the beach bar. Breakfast opens around 9am and not before so it’s good to know this
A stay at Casa Colonial Vintage Hotel places you in the heart of Tulum, a 3-minute drive from Tulum National Park and 5 minutes from Gran Cenote. This hotel is 2.7 mi (4.4 km) from Tulum Mayan Ruins and 3.7 mi (6 km) from Tulum Beach.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial hotel also features complimentary wireless internet access and concierge services.
Featured amenities include a 24-hour front desk and luggage storage.
Stay in one of 29 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include blackout drapes/curtains, housekeeping is provided daily, and irons/ironing boards can be requested.
GGuest User2022.06.29
Let's start this out by saying I paid about $30 USD per night for two different five night stays in June 2022. The air conditioning worked purposely, despite what other reviews state, and there was nearly nobody there at all (like maybe eight or nine other people) during our stay. It is perfectly central - a less than ten minute walk from anything you want to do in the city. Plenty of cabs out front (if going to the beach the going rate is about 300 or 350 pesos, do NOT get ripped off!!!), and a half block from the bus station for easy transport back to the Cancun airport. Small pool was never skimmed, but whatever. Lots of ants in the room and a scorpion crawled under the door one afternoon, but hey, Tulum is in the jungle after all. 24 hour entrance with a man who will let you in the locked door after hours. Limited seating by the pool (only four chairs), so good in low season but you'll be on your towel on the ground if it gets any busier. Again though, I got a really good price, I've seen the hotel charge almost ten times as much when there is more demand and would have been very disappointed if the cost was much higher than I paid.
With a stay at Villa Pescadores Tulum in Tulum (Zona Hotelera), you'll be a 1-minute drive from Playa Paraiso and 10 minutes from Ven a la Luz Sculpture. This beach hotel is 5.2 mi (8.4 km) from Playa Ruinas and 5.3 mi (8.5 km) from Tulum Mayan Ruins.
Relax and unwind with massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.
Featured amenities include a safe deposit box at the front desk and a water dispenser. Free self parking is available onsite.
Make yourself at home in one of the 22 air-conditioned rooms featuring minibars. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Private bathrooms with showers feature complimentary toiletries and bathrobes.
With a stay at Elements Tulum Boutique Hotel, you'll be centrally located in Tulum, within a 5-minute drive of Tulum National Park and Gran Cenote. This hotel is 2 mi (3.2 km) from Tulum Mayan Ruins and 3.3 mi (5.4 km) from Tulum Beach.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access and concierge services.
At Elements Tulum Boutique Hotel, enjoy a satisfying meal at the restaurant.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 18 individually decorated guestrooms, featuring refrigerators and minibars. Your pillowtop bed comes with down comforters and premium bedding. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
2023.10.13
I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!
When you stay at Siente Tulum in Tulum, you'll be in the suburbs, within a 15-minute walk of Tulum Mayan Ruins and Tulum National Park. This hotel is 4.4 mi (7.2 km) from Tulum Beach and 4.6 mi (7.3 km) from Playa Paraiso.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You can enjoy a meal at the restaurant serving the guests of Siente Tulum, or stop in at the snack bar/deli.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area.
Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Very Good
30 review
4.2/5
Price from
MYR 202
per night
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Latest Reviews for Tulum hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
Probably the best service I ever had! A few notes for Americans traveling to this hotel: *They take care of towels, beach bag, bug spray, shampoo/conditioner/lotion in room *coffee is pour over and no cream provided *food is very good except the all you can eat Street Food was horrible and not worth it. *very safe for families and women traveling although this is not a place for 7-13 year olds. Not much for them to do. More for babies and toddlers.. I found it to be super classy though. *expect to have tons of cash for tips *you don’t need cabs to go to the restaurants- all walkable *lots of beach peddlers - not a lot of negotiation and they overcharged by $30 on my credit card with no way to get it back. You’re better buying in a store. *At Lulas the sister resort, spa was very very good, great price, long massages but no showers or plunge pools, steam, etc. Wonderful experience! Yoga was amazing and teacher was a pro. Staff who provided excellent service are: Esteban, Ricardo, Manual, Jonathan at the Beach Bar. Lucy in the evening.
GGuest UserHotel Muare is one of the more popular hotels in the Tulum area. It is a perfect getaway if you want to have a quiet time from the hustle-and-bustle of the city to recharge. The rooms are designed to look like houses in the remote places but with all the modern amenities. It also is a great option for someone who cares about staying at an Instagrammable hotel/resort. There is one restaurant which provides good food.
Negatives:
-Getting to the hotel will require you to drive through really broken dirt road with several pits.
-While the food options are good, if you’re someone with a dietary restrictions - e.g., vegetarian, vegan, pescatarian, don’t eat red meat or raw fish, etc. you may run out of options quickly. The staff is flexible though, so they may customize few dishes for your suiting.
-In general Tulum is expensive. However, Muare is up a notch. While it was a great place to stay, the price didn’t seem justifiable to me. Specially, since I don’t care as much about capturing Instagrammable photos.
-While the staffs are helpful and friendly, their extreme focus on getting money out of you is just off putting. Examples: we planned to have food by the pool and it took them forever to get us the food. They missed certain items in the order. We also had issues with our food (fly in maple syrup) which was still fine (since bugs/insects can fall in your food when you live in the nature). However, when we reported and asked for a replacement, they never returned with the fresh maple syrup. Finally, I had to go to the restaurant and pick it up myself. However, when it came to asking you to pay, they would run behind you to get your sign. On top of that, there is a default tip amount included in the bill which some of them may not even care to mention to you. While checking out as well, they added a hefty service charge to the bill - this on top of the already expensive booking fee.
Overall, my review is that it is a good place to stay. However, too expensive and the cost is not really justifiable. Plus for the good service they provide, it is really off putting when you see how focused they’re on getting more money out of you in any way possible.
We had an amazing time at Tago for our honeymoon. We stayed for 9 days. The rooms were beautifully situated right on the beach with private pools. They were also very big, comfortable and had air conditioning. It was not too busy being low season, which was perfect as it felt like everything was just for us. The food was amazing and the staff really went out of their way to make sure the trip was perfect. Betty helped book trips, activities and anything else with needed, she was amazing! Also supported by Luis and the great bartender Aimee who made some unique tasty drinks. We received desserts to the room each night and welcome messages in the sand every morning. The location was perfect and allowed for a 15 minute walk down the beach to other restaurants and cafes. Could not have asked for a better experience.
There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade
I’m so glad we stayed here. The hotel was great and the staff was so kind throughout our trip. We loved the social hour, the snacks and cocktails were terrific. We stayed for four nights and were able to borrow bikes to ride to the beach, to cenotes, or into town. Huge thank you to everyone there, especially Daniela, Edwars, Luis, and Pedro, for making the trip so special and helping me celebrate my birthday. We already can’t wait to come back.
NNicky1226The price is a bit expensive. Good location. It's convenient for eating and shopping around. The room is big. Night life is abundant. It's also very convenient to get to the station. I will choose to stay here again when I go to Cancun in the future.
GGuest UserWe had an overall wonderful experience for our 7 days spent at Hotelito Azul! We went with another couple and each stayed in the Oceanfront Suites (we were above them, they were ground level). The rooms were clean and spacious. Somewhat limited storage for clothes but we made the best of the shelving/hanging unit provided. The shower is a dream. The maid service cleaned our room daily and did a wonderful job! We loved the treats left on our pillows each day. AC was yours to control. One challenge we faced that would have a simple fix was the lack of rugs in the room. You’re walking through sand to get to your room and yes, there’s a bucket of water to rinse before entering however we were desperate for a small outdoor rug or just something at either the sides or foot of the bed to brush off sand before getting in bed. Interestingly, our friends downstairs had an awesome runner at the foot of their bed so maybe just consistency with that would make a huge difference! You wake to a cute basket with coffee each morning and they will refill your drinking water as much as you need it in the room. We can’t say enough good things about the staff. You communicate to them through What’sApp which offered quick responses to any questions or concerns or when ordering food/drink. Larissa, the concierge was WONDERFUL. She welcomed us every day and made us feel right at home and taken care of during our stay. She helped fill out trip with wonderful experiences whether it be tours, great local spots for food/drink or logistics. We rented scooters from the hotel the majority of our vacation days and it was well worth it. We did find the prices just across the street were cheaper however we liked the convenience of renting through the hotel. The food and drink at the hotel is all delicious, although we quickly learned that eating and drinking on the beach does get expensive, so we chose wisely when/how much we ate at the hotel. This just comes with the location. The physical location of the hotel is ideal because it isn’t too far down into the beach strip, which traffic became pretty bad the further you drove in. The aesthetic and details of the hotel are perfect for making you feel like you’re living in a whimsical jungle. FYI to all looking to stay on the beach in Tulum, during April-November or so, Tulum gets a massive amount of seaweed that makes it nearly impossible to swim in the ocean. The hotels, including Hotelito Azul, do their best to remove as much seaweed from the beach as possible, but man, is it an uphill battle. This limited our ability to sit out on the beach unfortunately, because the only relief from the heat was the outdoor shower. Which, again, is lovely, but not the ocean. Luckily, Tulum has so many other wonderful things to do that we did not feel this impacted our trip in any significant way. Those that travel during the better months have a lovely beachfront area to look forward to at Hotelito Azul. All in all, we loved our stay at this hotel and look forward to returning in the future! Thank you all!
Sol is an amazing instructor of Acro!! We started with just basic warm ups and Sol ended up teaching me a head stand in my first class. Just all around fun and good vibes in the class, I’d go to every single class if I could. she also does a 7am run class which I’m really excited about trying!
GGuest UserMy wife and I enjoyed a wonderful 2 weeks here for our honeymoon. We stayed in villa 2 , room was big , great super king-size bed. The pool and views of the sea are amazing. Food wasn't great which is why I rated 4 stars. Everything else was amazing, the staff couldn't do enough for you, big mention to Francisco, Noemi, Jorge , and Freddy who catered to our every need, we can't thank them enough for their speedy service and attentiveness. Also a shout out to the entertainment staff Gio and Tati. To all the staff thank you so much for making our honeymoon so special. Love from Ireland to you all.
LLuis Fernando QuirozThe hotel is located around 1,5 km from a bus station. It was quite easy to find. In front of it there is a huge supermarket, many bars and restaurants around. The room was clean, it has all the amenities in it including beach towels. I didn’t like the service of the restaurant on the first floor. The food they served was cold, lettuce seemed to be unwashed. Tips were included automatically to the bill which I refused to give taking into consideration the level of their service.
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