Martial B
May 13, 2023
We chose this hotel for its proximity. We were supposed to stay 7 nights. We discovered a hotel at the crossroads of the main road that leads from Cancun to Tulum and the road that leads to the beaches. The photos presented on the hotel website are a certain reality. Our very dark pseudo luxury bungalow was located between the staff room and the pool machinery. The room smelled of damp, no storage, no drains in the sinks to do our little laundry. Cleaning was not done on Sunday and never in the bathroom. We only had towels after 3 days. Since we arrived we had beach towels. There is no light and we have to continually turn on the lights and draw the torn curtains to have some privacy. There is no breakfast offered. Silence does not exist because even the staff plays music or speaks on their speaker on the phone. And I'm not talking about the smell of joints. No possibility of resting and even less of staying at the hotel. We made the decision to shorten our stay in Tulum and change our itinerary. We had no words of apology. Despite the photos of the room sent to the travel agency, the manager on site in Mexico just replied: "so....". I strongly advise against this establishment.
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