cristina n
June 24, 2024
The accommodations themselves were fine, cute and funky motel vibe. This is not a luxury hotel, it's a funky place that with a quirky hippy feel, bright colors, eclectic decor, etc. What was super weird though was the customer service regarding the soaking experience. My daughter and I went to soak and the lady at the front desk told us there was a wait of half an hour because only once tub (out of 4) could be filled at a time. We were also told it was "first come first serve" but there didn't seem to be a good way that this was being tracked. I could tell by the lack of noise that no tubs were currently being filled, but nonetheless I went to sit in the courtyard to wait. The lady waiting ahead of me was having a super loud convo on her cell while smoking, which was rude and off-putting to say the least. 10 minutes later I saw a couple walk straight into one of the soaking rooms. I brought this us with the lady at the front desk who pretended to not know what I was talking about and who kept repeating that it was first come first serve. I asked her how I was supposed to know when it was my turn and she didn't have a good answer, again she repeated "first come first serve". She also told me she was busy and had too many phone calls and other things to do so she couldn't keep track of who was next. Finally I just decided to linger inside and then she offered us a soaking room but said we couldn't turn it on until the others were done (that included the couple that walked in after us, who were somehow allowed to turn on their water first). We ended up waiting over 45 minutes total. I had to guess and listen to understand when i was "allowed" to turn on my water. The final kicker was at the end when my daughter and I were talking quietly and the front desk lady stood by our door and told us to keep our voices down. Within a minute or two she started LOUDLY laughing and joking with another guest right outside our room. This lady was unprofessional and seemed to be on some weird power trip. I heard her being condescending to another guest even saying "please repeat what I just told you" with attitude. She is not meant to be in the service industry, she ruined my and my family's experience. The soak itself was otherwise fine, though there is a slightly moldy smell to the bathhouses which was off putting. I would not stay there again, the other place i have stayed were clean and more affordable.