Guest User
May 9, 2024
After looking at the pictures and reviews of this hotel, I felt confident about my stay in Trier. This was my first experience of a Romantik Hotel, although I've always wanted to try one. We arrived late, around 8pm, and entered the hotel and find that there was no lobby, just a counter which was also the cashier for the restaurant. Checking in was quite straightforward, they didn't even ask for ID or passports. We booked a junior suite, which was very clean and had a spacious bathroom. However, there is no kettle or coffee maker in the room, let alone a mini bar. I found that the firm pillows I had specifically requested when I booked had not been prepared in advance, so I asked a member of staff if they could provide them. He replied that he would remind his colleague. By the time we checked out the next day, there had been no reply and, of course, no pillow I had asked for.