HomeTowne Studios Raleigh - Durham

Wouldn’t refund my money when my car broke down

DO NOT BOOK YOUR STAY HERE. This is the NASTY place I have book.I was originally assigned to room 101. Room 101 had a leak in the ceiling from “guest up above” I was switched to room 116 where it Bugs that were crawling on me. There were a lot of dead roaches in here. The shower curtain had black mold. There were no outlet covers. The room had a strong pungent ODOR. The toilet had old urine around the rim of the toilet. There was a use toilet paper roll left on the toilet paper holder. The room also had exposed wires. People were smoking W*** outside their room with their Children. Camilla ( Manager denied that the room was in this condition) My room was not switched for the third time as promised due to my claims not being true. I will be reporting this property to the Department of health and submitting photos. This room was just NASTY the property is NASTY DO NOT STAY HERE PLEASE.

Do not come to this hotel ! I will be calling my attorney and people over this place to get them shut down. Staff is rude especially “Terry” she has grey dreads that look a mess. She fusses at her customers all the time and she’s the reason a lot of paying customers have not returned which means losing money on y’all behalf. They had the nerve to kick my mom out at 7 something at night over something that was they fault ! When she paid for 2 more nights Terry got an attitude with her trying to say she paid late when she paid the day before because they took the money off her card . She has the worse attitude. Rooms have roaches and half the rooms don’t even have like safety locks on them…. Sometimes the toilet doesn’t work. I will be contacting corporate about this and I honestly want the whole staff fired other then Brandon he’s very sweet and a gentleman the only one who was willing to help. Other than that if something doesn’t change I will let everyone I know to get them shut down. They need to be shut down anyway with the safety and health violations going on at that place.

This was the most disgusting hotel I have ever seen. Black mold on the bathroom wall. No knob to turn on shower. Food left in the fridge. Just plain unsanitary. That was the first room. 2nd room had water running from under the toilet when you flushed it. Luggage carts were actually grocery carts stored by the dumpster. All in all a very scary place. We didn’t stay. I would stay in my car first. I don’t know who is writing the good reviews but obviously they are absolute lies and posted to scam people looking for a clean safe place to stay. This is not it. Just keep looking. Every bad review cannot even begin to adequately describe this dumpster they are peddling as a hotel.

lowest price you’ll find in the area. good location around grocery stores, restaurants, and bus stops. friendly staff, wifi is surprisingly fast. all rooms are suites, cold refrigerators, hot water, clean beds

Price was reasonable, but they put me in the nastiest room. The police used a battering ram on the door before I used the room. The door on room 200 doesn't work unless you use the extra security latch. Door will just open with very little pressure. The room smelled of old ac units that were in room 100 below.

The front desk receptionist Terry was so helpful and laid out how the daily vs weekly prices work and even had me to sign up for RediRewards! She was no nonsense and I appreciated that! Keep up the good work! I didn’t realize the room had a kitchenette/ fridge and that was very useful for my family.

From the management, Mr. Larry and on to the supporting staff the customer service has been spectacular! We have been catered to since we arrived and for the wonderful experience we are deeply grateful! Thank you for caring and an Amazing experience!!!

A very basic clean room that has a full size refrigerator and microwave. If you are looking for the Ritz Carlton this not for you. Long term stay hotel. Room 131 very clean and well maintained. Kelly. House Kerpers and maintenance staff very nice. Golden Corral across the parking lot. A mexican restaurant one bloch away.