Citadines Wilson Toulouse

Great hotel to stay, location, price, amenities and staff attention! 10/10 in all aspects, thank you very much for our stay.

From the outset when I attended at reception the male receptionist was dismissive of my ability to be able to park our car in their car park and it was clear that his chauvinistic attitude was because I was female. The room was substandard. The room was at best 2 star. The toilet seat was marked and looked like it was extremely old and worn. The bathroom itself was also quite old and not clean. When we did check out the next day we were told by the same male receptionist that they would see us on the camera and would immediately open the garage door to the car park. When we did drive out we not only buzzed them but then also had to telephone them to let us out. Otherwise the hotel is central to town but that was the only good thing about it. It’s not the only hotel that is central and, in fact, there are others that are right in the heart of Toulouse. We stayed in a number of other hotels throughout France over a period of 4 weeks and would stay at those hotels again but there is no way we would ever stay at this hotel again or recommend it to anyone else.

I wasn't sure what to expect as Toulouse is a big, bustling, crowded city but as it turned out I was pleasantly surprised. Reception (Euan and other staff) were on the ball and very welcoming A good start! Our room had excellent AirCon..an absolute must I Toulouse which is so hot..day after day..even in September. The room was large, comfortable, fridge included and comfortable bed. Guests had access to fresh towels and bedding from Laundrey Room as needed. It was also a quiet room. The breakfasts were basic and adequate. We did like the large garden area out the back which was a tranquile oasis in the midst of a bustling city. We often sat in the garden where we would drink the free self- serve coffee which is available 24/7 Our only concern was that a large overseas work party were at the hotel during our stay It was a minor concern but each morning they seemed to be everywhere in the breakfast room and we were left with few seats. As it turned out, we went to breakfast at a later time so as to avoid the large crowd So not sure if large work project teams use the Citadines as a base. I will ask next time I'm here Yes, I would return and thoroughly recommend this hotel.