Río Serrano Hotel + Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Torres del Paine
Río Serrano Hotel + Spa
No.1 of Scenic Hotels in Torres del Paine National Park
Patagonia, Torres de Paine, Magallanes y la Antártica, Torres del Paine, XII Region of Magallanes and Chilean Antarctica 6170000, Chile
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Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.Show More
We Price Match
4.1/5Very Good·Location: 4.3
“ Great stay! ”
All 109 Reviews
Amenities
Indoor swimming poolHorse ridingHikingSaunaSpaGymPrivate ParkingFree24-hour front deskLuggage storageFreeBar
All Amenities
Surroundings
Landmarks: Camping Río Serrano - Caja Los Andes
(880m)
Landmarks: Acceso serrano parque torres del paine
(1.9 km)
Landmarks: Mirador Cuernos Del Paine
(5.1 km)
Map
Rooms
Guest Reviews
Services & Amenities
Policies
8
Standard Room
1 King bed or 2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
17
Superior Room
1 King bed or 2 Single bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
1
Standard Plus Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
8
Traditional Double Or Twin Room, Mountain View
2 Single bed or 1 King bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Toothbrushes
Check Availability
Guest Reviews
4.1/5
Very Good
109 reviews
Verified Reviews- Cleanliness4
- Amenities4
- Location4.3
- Service4.1
Average for similar properties in Torres del Paine
AI Summary
The accommodation provides excellent spa and pool facilities, comfortable beds, and stunning mountain views. However, some guests found the prices high for the quality offered.
Jasin Lina
April 2, 2024
I believe that the hotel is excellent, that's why I booked. But I didn't stay because I fall down in tores del paine and broke my wrist.
I can't call hotel in my pain and no signal as well.
So I hope the management would make a refund on my booking..at least 50% I would appreciate because I have to book another hotel near Punta Arenas hospital.
If management needs documents to support this report I will email privately
Thank you
ZSonng.
March 31, 2024
The room is average. The service staff has a fake professional smile. The massif's day trip is not bad! I also recommend the nearby pampa lodge, which is cozy but the food is not as good as Rio.
Original TextTranslation provided by Google
GUSTAVO M M
March 24, 2024
Hotel well located close to the entrance to Torres del Pine national park. A highlight is the rooms that offer views of the Torre del Pine massifs. A painting through the bedroom window. Highlights include the SPA and swimming pool, which is very good for resting and relaxing at the end of the day.
Good breakfast, but not excellent. Restaurant and bar with good ala carte menu options. Very weak wine list for the price of the hotel and the dishes. Still remembering that Chile is a country with so many good winery options.
Original TextTranslation provided by Google
Deanybojue
February 22, 2024
Environment: The hotel is located at the entrance of Torres del Paine Park, with convenient transportation to scenic spots. The mountain view is beautiful when you look out.
Facilities: There is a swimming pool and a spa, but we haven’t made an appointment yet.
Hotels in Chile do not have hot water kettles (unlike Argentina), and there is no water in the rooms. For convenience, you can only drink tap water...
The travel agency is also in the hotel, which is convenient for booking items, but using a car is more expensive.
Original TextTranslation provided by Google
Xiumu🌋🌋🌋
January 20, 2024
The facilities are not complete and the sanitation is not up to standard. The room at the beginning smelled like paint, but it was much better after I changed rooms. It is not recommended to stay in a standard room. The one on the first floor has no view and is full of people. The hotel lobby has a good environment, but the surrounding area is deserted. Service is OK.
Original TextTranslation provided by Google
Xiumu🌋🌋🌋
January 20, 2024
The facilities are very simple, there is no TV or hot water kettle in the room, and the sanitary conditions are not good. It is like the domestic standard of three and a half stars. It feels very old and outdated, the kind of style that white elderly people like. The superior room has a bathtub. Not clean. Service is ok. What is worth mentioning is the scenery of the hotel. The scenery in the superior room is very beautiful. The location of the hotel is not good. It takes more than an hour to drive to Torres del Paine National Park and more than an hour to the town near the airport. It’s nowhere to be found and has no shops. The price is really not worth it. It’s better to either Stay in Bai Nei, or stay in the town and sign up for a one-day tour. A room worth more than 3k feels like staying in a room worth 1k. If you must stay in this hotel, it is recommended to drive there, otherwise it will cost 200 US dollars to take a taxi and no driver is willing to take you.
Original TextTranslation provided by Google
Anonymous User
January 19, 2024
After staying for less than a week, I feel that new problems will occur the next day, either the price will be cut off first, or there will be a problem with the shower facilities. The hardware and software can keep up with each other, but if there is a problem, there is still no ability to solve the problem. The service attitude is even worse, who knows who goes there. 🤷
I met several American guests who were also complaining about various problems in the hotel and complaining about the huge difference in hotel room rates and the quality of services provided. It seems that I am not the only one suffering from misfortune.
How can I put it this way, I booked this hotel at this price, and I really got my money back.
Original TextTranslation provided by Google
Guest User
January 1, 2024
The hotel is very close to the south gate of Torres del Paine National Park, and you can see the surrounding snow-capped mountains and glaciers from the hotel. The service attitude is good and the food is rich. There are many horses around the hotel, and the parking lot is full of horse manure. The road into the hotel, like the roads around Torres del Paine, is a washboard road, which does not match the specifications of the hotel.
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Horse riding
Hiking
Sauna
Spa
Gym
Private Parking
Free
24-hour front desk
Luggage storage
Free
Bar
Billiards room
2 Restaurants
Conference room
Additional charge
Business center
Multi-function room
Playground
Wi-Fi in public areas
Indoor swimming pool
Spa
Gym
Bar
Billiards room
2 Restaurants
Conference room
Playground
2 Restaurants
Restaurant 1
Business hours: [Mon - Sun] 08:00-22:00
Kaiken
Style: A la carte
Cuisine: American, Latin, Local
Open for: Breakfast, Lunch, Dinner
Special dietary options: Dairy-free, Gluten-free, Vegan, Vegetarian
Ambience: Family-friendly, Traditional
Dining options: Property guests only, Reservations available
Business hours: [Mon - Sun] 07:00-22:00
More Amenities
Internet
Wi-Fi in public areas
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private Parking
Free
Front Desk Services
Tour and ticket booking service
Safe at front desk
Luggage storage
Free
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
Portuguese
Spanish
Food & Drink
Bar
Lobby bar
Snack bar
Health & Wellness
Billiards room
Gym
Sauna
Foot bath
Spa
Hiking
Horse riding
Body care
Yoga session
Mountain climbing
Off-site
Public baths
Activities
Fishing
Gaming area
Public Areas
Shopping mall
BBQ
Additional charge
Elevator
No smoking in public areas
Water purifier
Garden
All rooms non-smoking
Cleaning Services
Laundry service (on-site)
Clothes dryer
Rooms are disinfected between stays
Facilities for Children
Playground
Children's meals available
Children's toys
Kids' board games/puzzles
Business Services
Conference room
Additional charge
Business center
Fax/copying service
Wedding service
Multi-function room
Coworking spaces
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
CCTV in public areas
First aid kit
Fire extinguisher
Smoke detector
Security personnel
Thermometers available
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property 3 days in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Adding cot: Free |
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2001
- Renovated: 2019
- Number of Rooms: 211
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.