Hilton Toronto

晚上有點噪音

I thought it was a high-end hotel chain and made a reservation, but there was dust, water stains, mold, and even coffee stains because they didn't even do basic cleaning properly.. (The tea bag provided was sticky too...) I told the front desk and they changed the room, but there was nothing they could do about the dust and water stains. It's not that great because it's on a low floor, but the view was just okay compared to the low floor... It was the most, if not the only, disappointing hotel during my trip to Canada.

The hotel is in a good location. You can see the CN tower from the room. It is also close to some landmarks and can be reached on foot. It is also convenient to take a bus to the waterfall from the station. If you are mainly sightseeing, I recommend staying here

It’s hard to describe my feelings. This is the only hotel I want to write a negative review about after staying in so many years! The facilities are old and the items in the room, from the mattress to the bathroom items, are completely uncomfortable; The carpet in the room feels dirty, and the hotel does not provide slippers of any material. It feels uncomfortable to walk on the carpet when wearing socks or barefoot; There is a bar area in the lobby and the room has a 90s atmosphere; The service is the most classic, with false enthusiasm and no real work. In addition, as other residents have reported that they have experienced indifferent service, the hotel does not proactively provide mineral water. After calling the front desk to inquire, it will not be delivered to the room. You can only leave it in person. I went to the front desk upstairs to see the guy who had the same look on his face when he received it. I felt very angry. After all, the room fee was nearly 2,000 RMB, which made me very angry. To be honest, the Hilton Toronto store has a very good location, close to several famous attractions, but it completely wastes such a good location in terms of facilities, services, and concepts. My suggestion is not to be angry if it is not necessary. I have experienced it myself and speak from my own feelings. I am not a scumbag at all 😁 Because I was too uncomfortable, I didn’t take any photos. You can use the above text to imagine a little bit...