Vogue Hotel Supreme Bodrum

Possibly the worst service I've received in a hotel of this calibre. its clear some of these reviews with '1 contribution' are FAKE. Its shame, because the hotel itself it kept spotlessly clean. Beach Bar closed (at night), sunset bar closed (at night), coffee shop closed, vitamin bar closed, niki closed. We expected some as per JET2 website, but not all of them The reception staff have literally no clue about this hotel, some of them couldn't even tell me which bar was which. Saying they were open when its clear they aren't. Pool wasn't heated when we arrived, and had to complain on numerous occasions to get it fixed, even with reception saying it was turned on! A la Carte was a complete Joke, the 3 restaurants had been merged into 1, obviously to save money. You are basically presented with 6 dishes without even asking for them, and then the menu is very limited, Service once again was absolutely awful. The hotel had a conference on for 4 days, with a massive influx of Turkish people giving no respect to the hotel, they shouldn't be mixing with hotel guests, but there they were in large groups smoking and dropping ash and cigarettes around the pool. Large groups of young men, making an atmosphere in the amphitheatre. There are a lot of Russian people, some were nice, but mainly rude, pushing in at the restaurant. I could go on, but i cant be bothered. The hotel could be so much better, but the staff are completely demotivated (and lack english language), maybe its because its end of season and they've had enough of the damn right rudeness of the Russian guests. Manners cost nothing Good bits, rooms are excellent, modern decor. would i go back? If the price was cheap, but unfortunately i cant see the prices dropping soon Shout to Mr Furken, guest relations - Hes the best! More people like him are needed. put this guy in charge of servie and the hotel might be better

Me, the wife plus 5 yr old and 2 yr old. Went 21-28 Oct. Hotel is slowly closing down for season, so although some of the bootable restaurants and the coffee shop weren’t open, there was a reduced amount of people there, so plenty of sun beds on the beach. Room - we had a garden view room that was halfway between reception and Candyland so excellent location. We had a room with separate bedroom so kids could sleep and then we could sit on the balcony. Room was cleaned daily and towels replaced whenever you wanted. Food - really enjoyed it though if you stayed 2 weeks I could imagine it would feel a little repetitive Staff- all very friendly Drinks- You had to pay for some top branded drinks, but the ones we had ( Honey JD and Gordon’s did the trick) Candyland- impressive water park but water was cold. Spent more time at the beach. Funfair in the evening which the kids loved. Had to pay extra for trampolines/soft play but everything else was free Candytown- massive crèche for kids with mini disco and movie nights Beach-mainly sandy with a few small pebbles before entering water. Bar right next to beach so always able to get a drink. Transfer- transfer time was only approx 30 mins, which was nice after a 4 hour flight A number of people I spoke to , or reviews I read for Turkey hotels in general said their 5 star was actually 3 star so we had set our expectations before going, but this is definitely 5 star. They had someone raking the sand on the beach so it was nice and smooth. There were always lots of people about tidying and cleaning. Loved this hotel and would defo go back. Thank you Paul

Awful experience. Gave a chance for the second and the same story. - Extremely Overpriced for the service they provide( Direct booking for 2 weeks 11000eur) - Aquaprk issue: 40% of rides were closed due to insufficient staff during weekdays - Bad service during dinner. Waiters are not enough to hand over the tables. Tables are dirty during winter, we do understand that too many visitors, but service staff has to be accordingly - Wifi is a total collapse - At the beach dont take sunbeds close to watersport, they have huge petrol reservoir there, you can fell the smell from 50mtr - Challange to find sunbeds at the beach. - During dinner or Breakfast some ingredients or meals finish 1-2 horse before closing. if you come very early you are lucky - A La Carte. Seafood restaurant service and meals are not worth to go. They serve ice cream but cant serve a tea spoon ( finished). they serve tablespoon instead A lot of comments can be made, the only that made our trip pleasant kids do not notice all of this, we were glad to compensate all of these issue listed above with our kids with their smile

We came as a group of 12 (6 adults and 6 children) The hotel was sold as a 5 star. The grounds are nice but apart from that it has been a real disappointment for us. They ran out of most basic things during our stay (bread, tea, butter etc etc) Their are not enough staff - we saw a video with staff on roller blades bringing drinks over yet we have all had to Que for long periods to get a drink. The restaurants are all closed - only the main buffet which is limited and one smaller restaurant that you can only use once and have to Que up for 10am to try and book a table…. We managed to get a table and the food was inedible! Beef ribs had no beef in it - all fat and the same again with the chicken. The nighttime entertainment is one man stood with a USB stick on the stage pretending to be a DJ. The staff are over worked and as a result not very welcoming. We have spent the last two days eating out. Candy land and the water park are great for the kids - yet they tried to charge us 5 euros each to go on the roller coaster which is sold as part of the package! It’s such a shame as the weather has been lovely and it has the potential to be a great hotel. Sadly we won’t be returning and I wouldn’t recommend

Awful hotel for food and drinks and friendly service . Food was awful wouldn’t rate it more than 2 star absolute rubbish . Staff don’t care closing the hotel down with limited supplies and have customers paying premium prices it’s an absolute shambles . I wouldn’t come back even if they offered a free stay it’s been awful !!!! If you want a nice relaxing break don’t come here !!!!! We have eaten out 4 nights as it’s been that bad . I don’t know how they don’t have more bad reviews as all we have witnessed is people kicking off about it all when we have been here . Jet 2 need to pull This hotel or re mark it as no more than a 2 star hotel .

We are here at the moment and to say we are disappointed is an understatement! This was not a cheap holiday and from the minute we arrived we realised this does not live up to other 5 Star resorts we have stayed in, in the area. The girl who checked us in at reception did not have any resort maps and wasn't able to tell us any basic information about the hotel except to see guest services in the morning. As we arrived late, 10.30pm, we were hungry and had to wait until 12 until one of the restaurants opened. When we got there, there was no one serving drinks and nobody around to get more cutlery etc. While waiting for the restaurant to open, the one bar open in the lobby didn't have any rum or kahlua for the two cocktails we asked for. Also the lift to bring us to our room was not working so we had to drag the suitcases up a flight of stairs, not ideal. The bar at the pool is a joke. No stock of basic drinks and no plastic glasses, just paler cups.....and long queues as they are only putting one person working there. The food selection at lunch is nit great and the buffet restaurant seems to be the only option for breakfast, lunch and dinner. There is no one around the pool area asking if anyone needs anything. I currently at the water park with my son and they are literally taking the sun loungers away as I type. Earlier at lunch my husband asked for a coke and they took some kind of fizzy drink from a dispenser and added coke from a jug to it. He went mad and they later arrived at the table with a can of coke. Obviously it is the end of the season and things are winding down but there was no discount when booking for a fraction of what should be expected from a 5 star resort. We stayed in a different 5 Star resort as a family of 10 earlier in June and that is where I will go back to. This hotel is a huge disappointment and a very expensive mistake our family made. Either keep the standards even if you have a fraction of the customers or close and spend time after the hotel closes tidying up, putting away loungers and boxing up plastic glasses for the pool. Never again!