Jose Luis Cullell
June 28, 2022
Well, my wife's bag was stolen in a private room on the 2nd floor and with a waiter controlling access to the buffet, the thief or thieves went through reception and went to the buffet room and was talking to the waiter who controlled access (because I saw it and he confirmed it) and yet I don't know why they let him stay in the living room (they asked me for the room to go through) and in an oversight they stole our bag.
I think we should be much more careful with access, we'll see how this ends
Between the €3,000 they took from the card and the more than €1,000 of losses due to cash, mobile phones, glasses, car keys, etc., my stay went downhill.
EYE DO NOT LEAVE ANYTHING UNATTENDED
In principle, the hotel rejects any responsibility and they tell me that they don't have insurance to answer for the theft, we'll see if the Ministry of Health can mediate in the matter.
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