Guest User
May 23, 2023
During my visit to the “El Zianiin” hotel in Tlemcen, I was blown away by its remarkable architecture, worthy of a museum. However, I must express my disappointment with the services offered. The rooms are far from up to standard, they lack modernity and are unfortunately poorly maintained. The cleanliness leaves something to be desired, with an excessive presence of dust which triggered an allergy attack in me. When I reported these issues to the receptionist, his casual and nonchalant response surprised me. He simply replied: “hehe, like me”, without taking the situation seriously. In addition, the mattress covers and pillows were not changed, which is unacceptable for a hotel establishment of this category. As for the food, I would rate it 6 out of 10. Although some dishes were acceptable, others lacked flavor and freshness. The choice offered was also limited, which contributed to a certain monotony during meals. In short, although the "El Zianiin" hotel is a true architectural masterpiece, I can only severely criticize the services offered. The rooms require urgent updating and regular maintenance to ensure guest comfort. In addition, the lack of hygiene and responsiveness of the staff is disappointing. I sincerely hope that these issues will be addressed and resolved in the future, as a hotel of this caliber deserves to provide a memorable experience to its visitors.
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