Guest User
April 16, 2024
Hello, I had the opportunity to stay at the Te Stela Resort hotel on 14.04.2024 and unfortunately I was very disappointed with my experience. In this comment, I would like to share the hygiene and service problems I experienced at the hotel. First of all, the hygiene conditions in the hotel were quite bad. In particular, on the day we checked into the hotel, a live insect appeared in the bread for dinner. Even though we showed the walking insect to the authorized person, he did not take us seriously and said that you are wrong. Despite this hygiene scandal, it was quite thought-provoking that the hotel officials did not take this situation seriously and belittled the problem instead of solving it. Such a situation, which puts the health of the guests at risk, should have been handled seriously by the hotel. In conclusion, my experience at the Te Stela Resort hotel was quite disappointing and I would like to state that it is a place I will never choose again. I think hygiene and service standards should be raised. Hello, On April 14, 2024, I had the opportunity to stay at Te Stela Resort hotel, and unfortunately, I was quite disappointed with my experience. In this review, I would like to share the hygiene and service issues I encountered at the hotel. First of all, the hygiene conditions at the hotel were quite poor. Especially, on the evening of our arrival, a live insect came out of the bread during dinner. Despite showing the walking bug to the responsible person, we were not taken seriously and were told that we must be mistaken. It was quite concerning that the hotel authorities did not take this issue seriously and instead of solving the problem, they belittled it. Such a situation, which puts the health of guests at risk, should have been taken seriously by the hotel. As a result, my experience at Te Stela Resort hotel was quite disappointing, and I would like to emphasize that it is a place I will never choose to stay again. I believe that hygiene and service standards need to be improved.
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