Guest User
June 8, 2024
I gave this establishment a 5-star review in 2017 and have been recommending it ever since. Countless rooms have been rented here on my behalf. I rented three rooms a year in advance for the recent Timmins mining show, anticipating our company would attend as usual. We did stay. Unfortunately, the quality of one of the rooms assigned to my colleague was unacceptable, leaving me embarrassed for having recommended the place. I gave him my room and drove to Kirkland Lake to find accommodations, as there was nothing available in Timmins. I don't need to go into all the details - the staff knows the situation. However, I'm disappointed with the lack of care and understanding afterward. The general response I received was, "It's too bad your colleague didn't like the room. It doesn't matter, though, because we rented the subpar room to someone desperate, and they were happy to have a place to stay. So, tough luck." In this instance, "sub-par" means my colleague was provided with a basement room in a run-down building under "renovation." The room was all torn up, with bare wires hanging in the shower, no Wi-Fi, and no air conditioning.