Hotels Near Local-Tj Hipódromo in Tijuana

Beautiful location had a great time great food and very nice room comfortable and cozy definitely will be back

I’ve been on Trip Advisor for a long time and have never posted a review. I felt compelled to do this after staying at the K Tower Hotel for the past 2 weeks. My wife and I decided to go to Tijuana for alternative cancer treatment at the Oasis of Hope Hospital in Tijuana. Needless to say neither of us was very excited about the prospect of spending several weeks in Tijuana. However all of that changed once we found the K Tower hotel. From the manager Jose to the concierge Christian and Marcos and all of the wait staff in the excellent restaurants we have been more than satisfied with our stay here. Everyone goes out of their way to make sure we are comfortable and all of our needs are met. Our room is huge and extremely clean. Both the downstairs pool and the upstairs rooftop pool are gorgeous! The rooftop bar, pool and hot tub are straight out of Architectural Digest and are top notch. There is a DJ most nights playing really good music. The food in the 3 restaurants is amazing- fresh fish, beef, chicken and vegetables with amazing presentation and so is the room service for that matter. Rooftop sushi is excellent and fresh. If you find yourself in Tijuana please don’t hesitate to stay here at the K Tower or its sister property the Hotel Lucerne (they are adjacent).

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

I stayed one week in a double room at City Express. There was no microwave, refrigerator or coffee maker. However, we remained comfortable through our entire stay due to the breakfast area and drinks available in the cafeteria area. The breakfast is much more than what one might expect when seeing 'continental breakfast' advertised. Daily hot food, fruits and cheeses, and other fare was provided daily for about three hours - much longer than most hotels make their breakfast available. Everyone was very friendly though there was a language barrier. However, the staff communicated with us as best they could. The cooks were very sweet, offering things to us that were not on the breakfast bar and seeing if there was anything else we needed. The concierge was bilingual so we searched for him each time we had questions or requests. He was very helpful and friendly, always trying his best to accommodate. We took a photo of this man and plan to post it as we feel Marriott owes him a big fat raise for all that he does above and beyond his position at the hotel... if I can figure out how to share the pic. The rates were affordable, about $90 per night, thus our entire stay was below $700. The rooms were clean and staff came by daily to tidy things up and see if there was anything needed. I had no issue with the beds; additional pillows were provided upon request. The common areas were clean; there were no 'suspicious activities or persons lurking. We felt very safe at the location and mingled some with other guests. If there is a shuttle, it may not have been available during our stay. However, we had no issue summoning Uber rides wherever we needed to go. (There are no Lyft rdeshare services in Tijuana, as far as I am aware.) We used Uber Eats for our evening meals when we did not venture out and had no issues with food left for us at the front desk.

I like the fact that this place was close after crossing the border. The room itself is nice. Has a kitchen, with 2 electrical places for stove, city view is nice to look out the window just to have things to look at, but it's not much. Cons: this place would have been rated a 5. However, I went down for breakfast (free) and when I came back up my room door was open. Not latched, able to be pushed and walked in. Supposedly the housekeeping manager checked to see if the room was occupied . . . But u believe what u want. I know they get a list lol. But this person didn't close the door back correctly. Other than that it was ok

The room was clean and tidy. Although there were not many kinds of breakfast, it was enough, and the breakfast service was not bad. Close to the airport, there is a shuttle bus every two hours to the airport, which is a fast hotel for transit

The hotel has a very good location, many restaurants nearby, 10 minutes from the border and/or airport. The only bad thing is that they are something disorganized (not found my reservation) and also the floors of the common areas were somewhat dirty, out there, you know, waiting for this chain, simple, but comfortable and clean rooms.

The hotel is relatively new, comfortable and clean, but there were not enough towels in the room, the breakfast it was supposed to be included in the room, starting at ls 6am, When the hotel was down there was nothing yet and they were already above 6:00, asking how much food was left, they told us that until 7:00, we asked that even if it was cereal with milk, they would give us because we needed to leave early, The person responsible for the kitchen in a cruel way I wonder if we knew that breakfast was very kind as if we wanted to say that we could not require, because it was free, which bothered me, I told you that it was not free, which was included in the night of hotel that had already been paid, they were unwillingly starting to put the charolas with food, very bad experience with food and the service of the people responsible for it, all the other good, But I won't come back and I obviously don't recommend it!!

Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing

The receptionist Ignacio was very kind and swift in accommodating my stay. The check-in process did not take long because there was not a line. The room was clean although there was a little in the carpet but the linen sheets and bed was clean as well as the whole bathroom: sink, bathtub and toilet. I chose the Junior King habitación for my stay and it was great and roomy. The view was on top of the third floor. I would stay here again.