Anonymous User
April 1, 2024
The overall environment is elegant.
The room is spacious and the bathroom equipment is also a high-end brand.
But the water flow in one of the bathrooms is very small, and the water temperature is also hot and cold, so it is impossible to take a shower.
Overall, the hardware facilities are still OK.
But the service needs to keep up.
The order said that there was a welcome fruit, but it was actually a banana, not one per person, but one for two people.
We asked if we could provide a few more bottles of mineral water, but we were told that each person only had one free bottle of water, and the excess needed to pay 3 yuan per bottle.
Our four-person suite was nearly 2,000 yuan a night, but the hotel made guests feel uncomfortable with such details.
It is recommended to learn from Haidilao's service experience.
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