Jasper Way Inn Resort & Campground

The fellow that greeted me at the desk was not very welcoming. He was short with me in his conversation. The room was ok. The TV decided to not work with 15 minutes left in the show I was watching. AND 3 out of the 4 paper cups for our morning coffee were already dirty and used. I have written an email to the website and have still heard nothing back. It’s been over a week now. I will share photos of the cups. It was very gross. I wouldn’t be sharing this review if the owners had at least written me back with an apology or even a partial refund.

We booked this hotel at the beginning of March through *********** as part of a long planned trip to Canada. The website pictures of the rooms looked nice and showed it as a 3 star hotel on the lakeside and close to the waterfalls we wanted to visit so we thought it would be a nice place to stay for two nights. When we arrived the room we were allocated (No 6) was disappointing. It was clean but tired and run down. A cupboard door was missing off the kitchen units, paint was peeling off the window frames , the windows were held open by blocks of wood, the curtains didn’t fit across the width of the window, the sheets on the bed were brushed nylon type material (which in 30C + heat were not comfortable as no air conditioning either just a small fan) and the bathroom also needed repair work doing to the walls. The whole room needed renovating. We went back to reception and said we weren’t happy with the room as it wasn’t what we were expecting. We asked if we only stayed one night could we get a refund for the second night. He said we’d need to speak to the manager who would be in later that afternoon. Spoke to the manager, he said if he could relet the room and *********** agreed to waive their booking fee he would refund us one night. We agreed. I sent a message to *********** advising them what we were going to do and noticed that by the next morning the room had been relet. I sent an email from the room to the manager saying I’d noticed the room had been relet, could we have a refund and he agreed providing *********** waived their booking fee. On our return to the Uk I contacted *********** who have tried to help us only to get a message back from Jasper Way Inn saying they had no recollection of our conversations and that we were lying in order to try and get a refund!! I have never complained before and object to being called a liar, I do not recommend this hotel. Every other hotel we stayed in on our trip were far superior.

This is perfect place for holidays we been here for 3 day great motel right on the lake. we hope that we knew about this motel before, now on will be coming again and again here for vacation. Host is very good person, they keep motel clean and full of amenities, beds very comfortable this place is just great ... we recommend to all our friends/Families and others we thank the host for wonderful service. will be back.

Pictures of this motel are a bit deciving. It is pet friendly, so the room smelled like wet dog. Although it did have a kitchenette, it was poorly laid out and dirty. The lightbulbs in the main area were burnt out. There is only one window for ventilation, so smoke from the campfire right outside the room comes through. This is a very public/communal property with a lot of shared space leading to noise and lack of privacy. There are cats running around the property. The bathroom is oddly laid out with no knee room for the toilet. The bed and linens seemed old. Customer service is poor. One staff member called the housekeepers "the Spanish girls". There is inadequate parking. The path to the dock pictured is dangerous, as is the dock itself. The public beach next to the property is a bonus as is the view. However, it is crowded and smoking in public is apparently acceptable.

The rooms are average. Nothing horrible, nothing exciting. Where the problem lays for us was the gentleman at the front desk was so rude to us that we ended up cancelling the second stay that we had booked. I was completely taken aback at how he spoke to us when we just asked him a question. When he started a sentence with "not to be rude, but..." I knew it was not going to be a good talk. Maybe he was having a bad day, but not good to take it out on your customers.

Stayed in a room facing the lake. Got in late, and checkin was a breeze, older gentleman that was quick and friendly. Rooms are clean, albeit, outdated (except for the bathroom which looks like its been renovated recently, very nice) but I’m not here for the looks I’m here to sleep and I was able to do exactly that. Slept for 12 hours without any problems. Beds were decent, pillows were great and the bed linen smelled clean. Can hear slight noises from the road but nothing crazy. Working fridge, stove and microwave. Wi-Fi was good enough to do work in the morning and there was a TV with a box but never even turned it on. Room sizes were good and checkout was easy. Left the key on the table and door unlocked as requested.

Jasper way was clean and quiet, the price was good and we enjoyed our brief time. The only negative was there was no AC but we didn’t need it. The hotel is right on Dutch Lake and it is very beautiful. Thank you for a great stop. We will be back for another visit, hope to stay longer .