Columbia River Hotel, Ascend Hotel Collection

It is hard to believe that this is part the ‘Ascend’ Collection. The AI generated photos should have been the first clue that something was amiss with this place. I get that they are going through a renovation, but this place is not customer ready. In addition to it not being ADA accessible to enter into the building, there are no elevators present and you have work through multiple areas to get to from lobby to some of the rooms. When asked if a person with a wheelchair needed assistance, the front desk stated they would only put them on the first floor. (Still how would they get in the building without a ramp?) The room decor is outdated from the 1980’s and 1990’s. The HVAC system is old, dirty, moldy and sounds like an airplane landing/taking off. The shower set up is more complicated than need be. Well my first one didn’t work. My first room, was not clean. It crumbs on the floor, dirt by the bed, and bugs at the head of the bed. Serving breakfast bags were sparse and lacking is ideal either. The only saving grace is the Portage Grill. The bar/waitstaff were helpful, professional, and wonderful. The food was great. I was placed in another room due to my shower not working. I had from move said room because the night auditor place in a room already booked for a family of four (or that was that was the story I was given). The General Manager called me at work to tell me that I needed to move that morning. After I had worked 12-hours. (Before I would have to return back to work for another 12-hour shift.) Out of ALL the rooms in this place, my room was the ONLY one they could get sleep in. Needless to say I was upset, but I moved with the help of coworker. DO NOT WASTE YOUR MONEY ON THIS PLACE. STAY SOMEWHERE ELSE. Even it’s the Bate’s Motel!!! I am including actual photos of the hotel and NOT AI generated ones.

Nice and quiet. Dated decor, breakfast was skimpy in my mind. Clean room and quiet with a good mattress.

I have always liked The Dalles Shilo Inn and its location near the Columbia River and The Dalles Dam. A view of Mt. Hood from the parking lot. I thought the price of the room was reasonable.

Check-in was a breeze especially after a long drive and the gentleman at the counter was very courteous and helpful.

Our room was large, clean, with an ADA bathroom. The beds and pillows were the most comfortable I’ve ever had at a Motel. Will definitely stay there again!

This Shilo hotel is amazing. You can’t beat the river view, the pool and the bar/restaurant on site. The hotel staff was super nice. I give 5 stars despite a few cons. The hotel is in need of TLC, some renovation has already started. our bed was very soft and the shower temperature regulator did not work well, but in general the hotel park like setting is truly amazing with magnificent sunsets. The family loved it.

Friendly and efficient service

The buildings seemed dated and in need of some refreshing. Desk staff were not particularly friendly. Not really convenient to downtown. Booking said river view and our view was the parking lot. Disappointing.

I had booked a room with partial view of River. We were given room looking at parking lot.