Marriott’s Waikoloa Ocean Club

We just had an amazing stay here, and we would love to come again. We were in a 2 bedroom unit. We had a king bed in the master and two queens in the second bedroom. Both have nice bathrooms. There's a pull-out sofa in the living area. The AC worked great. Unlike other MVC resorts, this one doesn't have a full kitchen (we heard they're not allowed to due to some regulation). There's a full-size fridge, sink, small dishwasher, a huge kitchen table. They seemed to have a lot of appliances to make up for the lack of oven and stove--they had an instant pot, rice cooker, blender, toaster. We didn't cook much, but you could have figured out a way to cook some things. Everything seemed well maintained and in good working order. Staff was very friendly and helpful. There's a really lovely white sand beach. We swam there multiple times and even saw a sea turtle our last morning. The pools are beautiful and didn't seem overly crowded. The Kings and Queens Marketplaces are very close by. The Island Gourmet store is our favorite--we had breakfast there each morning, and bought local produce, etc. (The coffee shop in the lobby seemed to have a nice menu and reasonable prices for breakfast sandwiches, too.) You could get by without a car, but the parking here is FREE! That seems to never be the case at resorts in Hawaii.

I wish they had more restaurants and valet parking.

I've been here 3 nights now and every night my bed has been short sheeted. I've called down and talked to numerous managers and the problem hasn't been fixed. The staff is nice but the hotel definitely needs an overhaul. I've fixed the problem myself by double sheeting, but is this what I'm paying resort fees for? Check your beds people.

Had two two-night stays back to back… last minute reservation… the room renovations are very noticeable and they did a great job…the amenities at the resort are top- notch, parking remains horrible- spaces are two narrow, double-spaces,front to back are not helpful, so a minivan effectively takes up 4 spaces…it was explained to me that the lot was at one time a “valet lot” and only had experts parking the vehicles- the lines painted are the responsibility of the hotel-resort, NOT THE VACATION CLUB… the resort manager Mr Nourollahi cares deeply about each owner… his staff, including Kanani Abe, were extremely helpful during our stay…will certainly return again next fall…

We are long time Marriott. Vacation Club members at the Chairman level as well as Titanium Elite Bonvoy members. This facility, as many other Marriotts is a commercial hotel and a vacation club. The problem here is that there are two separate departments being managed by one entity. Check in for both hotel and vacation handled by hotel. Requests for late check out (plane leaves at 1030pm) not handled by vacation club, but hotel, who wants to sell you use of a day room for $299 for 6 hours and price varies daily. The price of the day room is higher for vacation club members than hotel guests! There is no vacation club lounge, so you are on your own with your luggage for 6-10 hrs before your plane leaves. (The Kauai Marriott has a comfortable lounge). Most planes heading to mainland leave late due to 3 hr time difference. Couples can manage this but is terribly inconvenient for people with children. The only choice would be to spend points and book an extra day IF they have the availability and next time book the extra day when you originally book. Also be advised there is NO shuttle from hotel to airport. Too bad the checkout experience leaves such a bad taste to an otherwise nice week. We will likely not be back because of this.

This property is a little strange because half of it is a beach resort hotel with a lot of conference facilities. Then another tower is a timeshare - Marriott Ocean Club. Our one-bedroom unit was very well equipped and newly renovated. BUT there is no oven or cooktop; not allowed by the local authorities. But they do have a lovely outdoor grill area that we used a few times. Only one restaurant plus a coffee place. Three different pool areas, plus the ocean. Very convenient to have two little shopping/restaurant malls next door and right across the street. You definitely need a car to get here, though. It's about a half hour north of the Kona airport. Staff and management were impressive. We had one little issue with our room, and they immediately took care of it. Very well run property.