TownePlace Suites Texarkana

Pleasantly surprised when I arrived the staff was super nice and courteous! Chelsea was great at check in as I around 7pm. Amber was very nice and helpful the next morning. I arrived to my room I wasn’t expecting to walk into a fully remodeled room. The decor was super cute and chic, I wish I was staying for more than 1 night but would absolutely return. It’s also in a super convenient location so many restaurants options available. There’s a Red Lobsters and Tazikis Mediterranean Cafe along Ardy’s Custard shop within steps away from the hotel.

Check in was fast and friendly. We are a large family of six and enjoyed the two bedroom suite. The sofa bed is unlike anything I’ve ever seen and was extremely uncomfortable even for the kids. I’m glad we ended up bringing an air mattress just in case. We used the air mattress and had one of the kids just sleep on the couch and not on the sofa bed part. Overall stay was good. It was just for the weekend. Continental breakfast wasn’t the best we’ve ever had at a hotel but it served its purpose.

This is the best marriot experience we have ever had! Fully renovated room! Super clean and all the set up and furniture in the room is just perfect, clean and brand new! So many lights in living room and bedrooms. All cooking wares are brand new! All towels and beddings are brand new. So clean and beds are so so comfortable! We love the place and really hope they can maintain it like this. Will definitely stay again in future!

Our stay was great!! We always stay here when we visit our family in Texarkana!! We love the renovations they did!!

Nice staff. Clean and spacious room.

Staff was super friendly and knowledgeable about the area. The two bedroom suite is very spacious and newly renovated. Breakfast is great especially the waffles each morning. We will definitely stay here again when traveling thru the Texarkana area.

Nice

The tv and internet did not work in my room and my kids did not enjoy it

a) I specifically did a mobile check-in for needing the room at 11 am on 29th Jun 2024. The mobile system confirmed my check-in and post that I never got any other intimation or rejection. But, to my utter shock, I was met with an absolutely unfriendly staff – her very first reaction was NOT to welcome or greet me but rather looking at me with a disbelief/question, and I said Check In, and her next-second response was sorry, only 3 pm.. Is this how you will firstly treat a guest. And I do have status, and I am coming with family b) After a brief unpleasant wait, I was told that I will be given a call. The next 45 mnts I was hanging around in that scorching sun. c) The toilet door hardly closes. Has no one ever complained about it. How could I use such a toiler with family, and with young children. This is ridiculous d) 90% of the times, when we exit and enter hour room, I constantly have to start at an unsightly ‘plunger’ that is kept right near my entrance. e) Breakfast spread was terrible. Not even bread. And practically no option for vegetarians. A highly run-down spread. f) Entire property had a strong smell about it. g) No office space or printing capability h) We were running around, back and forth, room to front office to housekeeper multiple times, to just get fresh bath towels. When I ask front desk, I almost got shooed away with ‘you should ask your housekeeper” – I have also stayed in multiple Marriott hotels, and its perfectly fine to ask Front office. And why are your staff always so unfriendly, rude and abrupt. Is this the guest relations you have in this property. Heights of insensitivity. When I ask housekeeper, she goes “I don’t have any” – come on, is this an acceptable reply. I finally got it only in the night (Sunday night). Overall, this was one of the most pathetic stays I ever had in any Marriott property