Miranda
July 13, 2022
Poor service, broken AC
I rented a room for Saturday and Sunday nights. I arrived about 3 am Sunday morning and was told I couldn’t check in until 3 pm despite the fact that I’d rented the room for Saturday night as well, and check in time would have been 3 pm that previous afternoon. The person at the front desk kept insisting she was “still on Friday night’s books”. I literally had to pull up the calendar on my phone and prove what day it was. There was no acknowledgement that she was wrong or apology, just a “give me your ID and credit card and I’ll see what I can do”. I finally did get checked in. Later that day the AC stopped working but I was close enough to checking out that I just dealt with it as it would have made no sense to get another room at that point.