Rixos Premium Tekirova - the Land of Legends Access

This hotel has the worst service and customer care I have ever been through. They never reply in calls and when they reply either they keep sending you from one person to another or they close the phone. Management not supporting when I explained my issue regarding my wife need to be in same room they ask for extra 275 euro per night which is double price of hotel. This happened to more than one person as I ask my other friend they just want money not your happiness. It should be 2 star hotel and not Rixos brand name

I went with my partner and 8year old son end of April 24. Loved it. Didn’t want to leave. Just what we needed to really relax. Never left the resort (only for a boat trip but that was from here too, in the beach) -We had a pool suite. Simply fabulous. Gorgeous clean room. Beautiful bathroom. Big balcony. A pool right downstairs on our door step. Loved it. Mini bar always well stocked. Was very happy with the room! -The veranda was great when it opened in May. Was nice to have some peace and quiet away from the busy main buffet hall. -Service isn’t always amazing in the big buffet hall for a 5* premium. Sometimes we were looked after, sometimes only when tipped (I didn’t mind it though as I wasn’t always expecting it) but I had to go back and forth for drinks a lot of the time but the manager saw me struggling one day and offered to help&carry my things which was lovely! We made sure to tip if we were abit tired and knew we wanted to be waited on. -🍔🥗Food - we loved! Big foodies here. So much choice. My son is vegetarian/pescatarian and there was plenty of choice every day. The bbq grill. Delicious! Evertthing was nice honestly. We were stuffed every day! So good. Lovely burgers at the food court. I was obsessed. -🍰🍦patisserie&icecream cafe. Fantastic. We couldn’t get enough every day. Looked forward to visiting. -Drinks! Loved the cocktails! Was sipping on those every day! 🍹🍹 -Kids club was ok. They could’ve interacted with kids more. My son enjoyed the PlayStation room. The cars he absolutely loved!! The climbing frame, amazing! - THE LAYOUT, the scenery, the landscapes! It honestly makes this place. It has a village feel to it and makes me wish I could live here lol! 🌴 -Entertainment, wish it was more interactive and fun. It’s mainly dance shows and stuff, it was ok.. I didn’t go every night however. Wish they mixed the music up abit. It’s like it’s just for one type of audience. If you like techno club music then perfect for you. Would be good to have some reggae, jazz.. just nice chill music. -We got treats to our room like fruit platters and sweets, which was a lovely surprise - I’m sure I have missed some things, it’s almost been a year since I went but honestly, a memorable place. From the outdoor gym, to the wildlife, the farm, pools, beach, the slides. Beach bar!! We met some lovely staff that we were sad to say goodbye to! We felt special, warm and welcomed (as a family of colour) we didn’t feel anything negative.(oh the beach is quite rocky and uncomfortable , wear beach shoes and I WISH there were some day parties on) however We actually felt like royalty most of the time. Nothing was too much for the staff and the WhatsApp chat is a great touch! I will definitely be returning here and Rixos makes me want to book rixos resorts only! Have already booked my next Rixos holiday in a different country 😍 the quality is topppp!👏🏽🤌🏽✨

Perfect stay Perfect hotel, service and facilities for kids and parents! Good food and drinks! Absolutely recommend