InterContinental Hotels Tegucigalpa at Multiplaza Mall

Great room, lovely pool area, terrific food, great staff. Coffee maker in room was great and beds are comfortable. Most staff speak some English and are very helpful and accommodating. Three restaurants including an excellent Japanese with great sushi offer plenty of options for dinner or room service. Across from a large mall with more restaurants & shops. Great place for a conference.

This hotel has significant hygiene and cleanliness issues in the rooms with torn gross sheets. I’ve stayed here many times before and always thought it was a relatively high end hotel for its location. I recently stayed there two weeks in May 2024 and the level of hygiene and cleanliness has really gone down. During my first day in May for a few days, there was a pile of dirt or something on the carpet in the room. The room had two beds that both had torn sheets and heavily stained sheets. A guest in another room had put a glass in the hallway by my door and it was there for days without being picked up. I went home for a few days and came back the next week for a full week stay, the sheets were in much better shape this time, but still had noticeable stains. When I checked out after the first stay in May, I mentioned to the front desk staff the state of the sheets and he said they expected to replace them soon. But for the claimed level of luxury in this hotel, and the price being charged, I don’t think the sheets are satisfactory or would be accepted really in any decent hotel or motel. I think at this point the Hyatt may be a better alternative in terms of quality and location, depending on points program preferences. Otherwise the Intercon is somewhat conveniently located across from the mall, walkable to the mall. But the Hyatt is also near a (less nice) mall, movie theater, and closer to more varied food options. Both are by a grocery store. The breakfast at the Intercon is good if included in your stay and is buffet and full service with eggs, etc. It does have an oddly small selection of fruits for a tropical country. The Intercon also has better on property restaurants than the Hyatt, with a pool bar and Japanese restaurant. I think Hondurans and regional travelers may still consider the Intercon to be high end, as the hotel and bar and restaurants seemed busy with high end clientele. But again, the rooms are not that clean and torn stained sheets are not acceptable. If you prefer to dine at nicer places in the city the Hyatt is also a better location.

The hotel itself is in a great location, rooms are clean and the best part is the staff. Starting with Luis the manager I talked to all the way to Denis at the lounge. The problem is IHG! The company is not up to par to call itself international and has very little care for its costumers. This is the third time I’ve had problems where they give my room or simply don’t change my reservation even though I call to make such a change and are told it has been made. IHG could care less if you showed up or not and that’s unfair to the actual people working in the hotels who give a lot to make the stay as best as possible. I will not stay at another IHG location because of the company and not the hotel staff. It’s a shame because they are wonderful here.

Check your bill carefully, I stayed at this hotel in November of 2023. I checked out and I did not receive a receipt. I have incorrect charges on my credit card and I called the hotel, they told me to contact them via Whatsapp. I contacted via Whatsapp and they told me they would look into it months later I still have not received a resolution and they over charged my credit card by hundreds of dollars.

We were privy to the intercontinental club with Daniel as our server. He was a phenomenal attendant and very on top of the drink service. Our table was cleared of empty bottles and plates before we knew it. Will for sure come back. Thanks, Daniel!