Guest User
October 26, 2024
Unfortunately there was a problem with the heating; it did not work throughout the hotel, it was explained to us due to the change of season, and it would start up again the week after our departure, but given the cold, the fact that without turning on the ventilation the air was stagnant, the humidity of the shower without extraction, and having been physically ill, we requested the cancellation of the reservation, the manager was kind and helpful, and also the customer service of trip.com, there were other relatively minor problems, related to the reservation but the main one was the non-working of the heating. we therefore changed hotels. Unfortunately we had a bad experience for several aspects I would not return, but the staff including the manager behaved excellently understanding the problem.
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