James B
September 6, 2023
I made reservations for this location more than a month ago. I get guaranteed late arrival. Show up, and there are people outside fighting, yelling, and crying. We waited a while to get checked in. Finally get checked in, but there are no room cards, so the front desk person walks us to our room to let us in. Go to the room, and the room was not serviced. The room smelled heavily of cigarettes, the a/c unit was making a loud noice and it was hot in the room. The drawers in the chest of drawers were broken, and falling out of the chest of drawers. The bath room was filthy. The woman helping us was pleasant, but we decided to book a room at another red roof location 12 minutes away as there were no other available rooms. While trying to book a room at the other hotel, the police show up to deal with two different people that independently called the police. One had been walking in circles around the hotel yelling and cussing. The other person had been walking around the hotel. The night manager came in and we waited another 30 minutes to get a refund to leave the property. The night manager refused to give a refund for the first night, despite the extenuating circumstances. I asked him his name, and for his last name which he would not give.I asked for his card, which he refused to give.m, and at that point threatened to call the police on me and my mom. He asked me to leave, so my mom continued on, and I left to avoid a scene, despite trying to be civil. My mom was trying to verify that he was going to release our funds, as we were planning to stay there 5 days. He said he could not do that, and if she continued to be difficult he would call the police. That being said, we left the property, potentially without a refund, in order to stay somewhere safer, and with reasonable rooms. Do not waste your time, money, and effort on this location.