Guest User
August 16, 2024
If I could have rated it lower I would have. I booked a two night break for my wife and myself through Buyagift, to celebrate our 55th wedding anniversary. Unfortunately my wife became very unwell and needed to undergo tests at the hospital. I contacted the hotel 6 days before the date of our reservation, to explain the situation and request a change of dates. I was informed that my booking would be cancelled and I would not be entitled to a refund. I contacted the hotel again but to no avail. If only I had read the reviews of this hotel on TripAdvisor before I chose to book. The management treat people with contempt and as far as I am concerned, are nothing but money grabbers . Hospitality, they don't know the meaning of it. Shame on you