Guest User
June 9, 2023
Seriously, it's the worst. I arrived late at night, but the cicadas outside were so loud that I couldn't sleep until morning, so I complained to the front desk around 5am. I talked to the front desk, but they called the manager, and I talked to him, but it was a natural thing... so I was very particular about it. Apparently there had been complaints before about the loud cicadas, but there was no mention on the reservation site that the cicadas were noisy. I thought I would be spending time at a quiet lake, but I was fooled. This is the worst hotel group that even accepts refunds. I contacted the head office, but they said they couldn't give me a refund. What is the legal basis for non-refund? When I asked about this, I was given an incomprehensible answer, saying, ``Our company cannot handle this.'' If you can't explain the legal basis, please refund me. Everyone, spring cicadas may be noisy this time of year. The noisy room was on the first floor facing the lake.
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