Grupotel Orquidea

We had the best time at this hotel. It is a TUI Blue hotel. The only negative was that the air con in the rooms did not seem very effective. Going in October the weather was a bit more overcast which suited our family with young children. Plenty of sun still and often the best part of the day was around 4pm. There were loads of activities in each day for adults and children. Our daughter went to baby club twice and loved it, she has come away with lots of crafts. The childcare staff were lovely. Entertainment at night was good, the staff shows were excellent! Food was good and varied. Children’s buffet was good too. The whole hotel did not feel too busy, although I can imagine in peak season this would be a lot different. Couple of shops outside the hotel so you didn’t have to go far for anything you needed. It is on the beach but this is stones so if a sandy beach is a must then this would not suit. Only been home a few days and already missing it!

This was our worst holiday. Plane was delayed so arrived at hotel after the bars had closed. First hotel in many holidays that I have arrived in where there were no welcome drinks, bearing in mind the plane was late we were hungry and thirsty. Tea tray in room is poor, no milk on the tray so ok if you like everything black. Advice take milk sachets with you. There is one bottle of water for the whole stay. Your expected to refill the bottle from the dispenser. Impossible without flooding the floor. The dispensers are for cups not refilling water bottles. The first hotel I’ve stayed where water isn’t replenished and I’ve been to a lot of hotels. First night after eating in restaurant my husband was very ill with D&V and was bedbound for the next day. The next day after I ate in restaurant I was violently ill with same D&V. We had to go to pharmacy to get medication on two occasions to help with symptoms. We lost 3 days of our holiday through illness. When reported to Tui rep, he was not that interested and said he would email medical form, and get a deep clean and would try and get another bottle of water for the room..it never materialised. All the form was, advising we had gastroenteritis. A very infectious condition. The bedroom was not deep cleaned as the bedding was not changed! So bearing in mind there is a potential infectious condition in a big hotel there are no precaution s. No hand gel in any communal areas. This hotel is shared by 3 other sister complexes. Food is poor very little selection, and after having either food poisoning or gastroenteritis we were very cautious about what we ate. We wouldn’t drink from plastic cups as not cleaned properly. Is this all inclusive…no, not if you have to buy milk, and water. And go to the outside restaurant for a change of food. A very disappointing holiday, to the point we have escalated our complaint with the holiday provider.

I went there with a friend for a 5 night break, for a quick getaway. The staff were great and hotel was clean. The hotel is isolated so if you want to go out in the evening this is not he hotel for you. If you want to watch the entertainment and drink the all inclusive beer then this is the one. For families it is an excellent hotel as they cater for kids and the entertainment staff do an excellent job. Breakfast was very good but the buffet in the evening not so good. Air con is not very effective. Call out out to the staff when my shower wasn't working they fixed it straight away.

Hotel rooms are ok, love the split level its gives the feeling of being separate rooms but the air conditioning, although cool, doesn't hit the beds & can cause a difficult nights sleep. The restaurants are okay if a little repetitive, I was fine but some members of my family were hoping for a bit more variety. They had an Italian night & an Asian night in the main dining room. I had a prawn cracker that almost choked me! It had a piece of what appeared to be plastic around 2.5cm round embedded inside it. My wife found a chef to complain to but he seemed to just shrug his shoulders & point her to reception. They were of little help too. A TUI rep was nearby & said that she'd sort it out. Sadly that came to nothing too. The morale of the incident is just your food in the main restaurant, just in case you have a child who likes prawn crackers! Le Tavern restaurant should only be eaten at if you're starving. The Sultan restaurant is well worth a visit with goid service & excellent food. There are always plenty of sunbeds around the pool, even if the water is a bit cool for my liking! The entertainment staff are highly talented & energetic. The evening shows are quite good. On the whole its a nice hotel but we felt let down by our treatment over the prawn cracker!

Great holiday. Place spotless. Never had any concerns over hygiene.Only complaint is everything finished at 22.00 hrs but to be fair it is a family hotel. Loads of free sunbeds. Food as expected for all inclusive. Don't worry about bad reviews go and enjoy a lovely hotel.

We have just arrived back from Bahia Feliz, we stayed at Tui Blu Orquidea complex. Just myself and my wife, no children. Half Board. Only a 20 minute transfer from Las Palmas airport. We had a lovely apartment in the Las Pitas cluster of accommodation. Meals were taken in the main Orquidea hotel. Food choice was excellent, there was plenty of variety and the quality was reflective of the 4* rating. Although we had no children with us, we could see the huge effort staff were making to entertain the children, who all seemed to be having a great time. Overall we had a fabulous holiday, and we would recommend it to others.