Evieins
October 8, 2024
On the first day I checked in, I was woken up in the middle of the night because there was a sudden loud machine sound in the room. After reporting it to the front desk, they helped me change the room to another room and turned on the lights in the whole room. It was flickering and I couldn't sleep at all. I reported to the front desk. The front desk told me that they could only provide me with an eye mask and there was no room available at the moment.
Later, I asked the receptionist to book a Sheraton room for me. I planned to go to the Sheraton. Since it was already midnight and the hotel could not provide a normal room for me to rest, I was a single woman and checked in by myself, so I asked the hotel to send me to the Sheraton. The hotel said I was asked to take a taxi myself, but they could call a taxi for me. They didn’t take the customer’s safety seriously at all. I had a dispute with the hotel about this matter. The hotel said, “It is the customer’s choice to go to the Sheraton. The hotel I can’t help but what’s the problem with taking a taxi?”
I went from a safe place to another hotel in the middle of the night, and the hotel didn't care about the safety of the road in between. They didn't care at all that I was up all night. Later, I took a video of the lights flashing and went to the counter to report the same thing. They didn't take it seriously and kept arguing. In the end, they didn't want me to argue with them in the lobby, so they moved me to another room. It was already 7-8 o'clock in the morning, and I didn't get any rest. I was still tired of moving. In the two rooms, the receptionist's attitude was also very perfunctory. He didn't believe the customer's reaction and didn't want to pay attention.
Later that day, when I was about to go out at noon, I asked the hotel to call a taxi for me. In the evening, the hotel said that the call was from the room supervisor who took the initiative to ask me about my needs and apologize, but I did not have any needs on the phone because I No, so I'm not offering any compensation.
The hotel took the information out of context and fabricated false facts. Regarding the poor quality of the hotel, it did not apologize and only provided some insignificant compensation, such as delaying check-out or giving me a small snack.
Because I have stayed in Fullon in other areas, I happened to have something to do in Linkou so I chose Fullon in Linkou A8. However, Fullon in Linkou is almost in a parallel time and space with other Fullon hotels. The quality of accommodation it provides can be said to be inferior to Fullon hotels in Linkou. Shop sign.
If you want to choose this hotel because it is a Fullon, I highly recommend you not to come here. The quality is far different from other Fullon hotels.
Original TextTranslation provided by Google