Joe L
September 23, 2024
My wife booked just hotel for a night stay for her and our daughter, so they did not have to drive back after a concert. The concert was cancelled because the singer was sick, but they were going to spend the night because they had a large group staying around the area for the concert. It was raining when they got there and as they entered the room, there was water leaking out of the ceiling at the foot of the bed, onto the floor (see the pictures). They went downstairs and told management about the water leaking from the ceiling and first thing they said was oh, you must be in room ###. Like they already knew it was leaking but they tried to fill it anyway. So they gave my wife another room and upon walking in, my wife thought she smelled cigarette smoke in the room. My daughter thought is smell more like mold. They placed their bags in the room and went down to wait for friends to show up. They went back to the room 30 minutes later and as soon as they opened the door, their friends said they smelled MOLD. My wife started looking around and there was black mold on the A/C cover and all over the edges of the window. She opened up the mini-fridge to find additional black mold on the refrigerator seals. Checking out the rest of the room there was an electrical plate missing off an outlet. The bathroom door had a fist mark punched into the door. My wife grabbed their bags and headed back to the counter and told them what the issue was and that she had no intentions on staying at the hotel after two bad rooms. Management said, because they were in the room for an hour that my wife would not get a refund. We have been fighting this with the credit card company and the hotel refuses to refund her money back. We took the time to show corporate pictures of the rooms and they still would not refund her $200. So, now we are telling you about the deplorable conditions of this hotel and to avoid it at all cost. You can tolerate certain things in hotels, but black MOLD is extremely unhealthy to breathe in and to be able to smell it in the room, tells you it was really bad. Stay away from this hotel, there are better in the area.