Sailport Waterfront Suites

I really love that place is clean beautiful the view is perfect the front desk so nice I can’t wait for be there again

This company represents vacation / short term (VRBO & Air B&B) rental owners. Sept. `24 Hurricane Helene effected the gulf coast of Tampa, FL. The property that we were booked at: 2506 North Rocky Point Drive, Rm. 477, Tampa, Florida juts into Tampa Bay. The storm brought heavy winds, flooding, and rain throughout the day and night. The morning after the storm, I reached out to the company via the VRBO app to ask if the property was still usable. I received no communications. 7 hours later, receive a canned answer as to how to access and check into the property. I wound up calling the property management company only to find out that the property was no longer useable and had been shut down. When I asked why no one reached out to me about a reservation (via the app, email or phone) I got no answer, except for we are very busy. I told them I would be checking in in less than 24 hours how busy could they be? Why wasn't my message ever read from 7 hours before? I was then told that I would be receiving a refund, however nobody was willing to take the responsibility for the massive failure in management that this was. It is painfully clear that this company has very little experience in dealing with emergency and stressful situations. I will be tracking down the owner of this unit just to make them aware of the type of management company that they have hired. Buyer beware.

So, they say customer service is everything; first impressions ect…….. I had made a reservation with this hotel several weeks ago, right and around 6pm yesterday, I called just to confirm my reservations and to ask if early check in was available. It went something like: Hi Ma’am, How’s your day going; I have a question well maybe two; can you tell me if you see me coming in next week? She asked for my name and then asked how may I help you; I then asked again, do you see me coming into your establishment for next week; She then stated how may I help you………I was like are you going to acknowledge that you see my reservation or what…..very aggravating to the point of, I just changed my hotel booking to another location…….She came off as I was interrupting her and what ever she was doing outside of this phone call….Just Sorry And Sad Poor Customer Service……..they just lost a loyal customer for a 10 day stay geeeeze

A little dated, but very clean. The grounds are kept up nicely. Small pool but heated in winter. They do have a nice deck in front with lots of chairs to enjoy the beautiful sunsets. There is a little restaurant on site and the food is not too bad. Our only downside was there was no place to walk & we love our daily walks. Yes, you do have to drive everywhere.

Strong pros and cons to this property. Location great. Views are beautiful. Decent enough restaurant at the pool. Cons Filthy. Mold. Dirt in corners. Urine around base of toilet. Ask for housekeeping, get told none that day but in list for tomorrow. Tomorrow comes, told again no housekeeping. This is not just a hotel. It's condos, leased units, air BNB and rooms run by Sailport. You may see a maid but most likely not employed by Sailport. Great for daily excursions to St Pete, Tampa, Clearwater and Fort Desoto. Definitely rent a car. Nothing in walking distance.

We needed a safe area of Tampa for our group of Christian school teachers attending training. We decided on Rocky Point. I read the reviews of several chain hotels and was not impressed. Many alluded to “funky” smelling carpet and not the best standards of cleanliness. I never heard of Sailport Waterfront Suites. The reviews were very good. We called and the manager, Nick, was so friendly and accommodating that we sealed the deal. Upon arrival, we were stopped by a guard at the gated entry. Our shuttle needed to be rerouted slightly due to its size. Nick was downstairs within minutes to personally greet and direct us. He had our rooms completely ready. We were given a warm reception. Each of our 7 suites had a gorgeous full waterfront view with a private balcony. Each suite had a completely private bedroom. They also had fully equipped kitchens with a stove, fridge, dishwasher, garbage disposal, sink, pots and pans—everything you would need! There was also a desk area, a dinette set and another queen size bed next to the balcony. Some exercise machines were brought out daily so folks could enjoy the bay views. A large deck with chairs plus a generous pool also afforded great views. Another serene area had a bonfire nightly. The staff of Sailport Waterfront Suites pay attention to the details that will make your stay delightful! You will feel pampered, safe, and comfortable in these clean surroundings. Attractions like Ybor City are a close commute. I assure you, we will be regular customers whenever we are in Tampa overnight. Thank you, Nick, and all of your able staff! May God bless you!

I had a wonderful experience at Sailport! I came in town to visit my daughter and having such a beautiful place to stay made it even better. The room was extremely clean and sanitized. The room view was INCREDIBLE. This place is so relaxing and peaceful I will be back! The staff is also great and very accommodating!

I checked in 9/10 for 2 nights, my wife and my 2 kids, we had a one bedroom unit, the queen bed was very small, looks more like a full size really uncomfortable, the pull out sofa was worst, literally I could feel the springs, very thin, I end it up with back, upper body and neck pain, no breakfast, I will not stay here again.