Khao Lak Marriott Beach Resort & Spa

Two rooms were not reserved for adjacent rooms, and the rooms were not adjacent after the change. When checking out, they gave a bill and deducted 8,000 deposit and had to pay 19,000. I didn't know what it was. I told her that the bill was wrong. Ten minutes later, another bill was issued with more than 10,000 less! She didn't say sorry the whole time and felt helpless that she had made a wrong bill! I told her that the new bill was also wrong. She issued another bill saying that there were two bathrobes in each room and we were missing one. I told her that she could check the surveillance and check if my luggage had your bathrobe. I checked in late and they temporarily allocated a room and they didn't check that there was only one bathrobe in the room. Ten minutes later, another bill was issued saying that the price of spa was different from what we said, and we went to confirm and sign the bill again. After another twenty minutes, she finally issued the correct bill, which was 8,000 deposit minus 500 afternoon tea 3,700 dinner spa 1,700 plus tax. I only consumed three items in total. I really don't know if it was so complicated that she had to issue the bill several times? In short, I messed up the bill when checking out and told them it was wrong! She looked like I was messing around and delayed my time to go to the duty-free shop! How could I spend more than 20,000 on three items? And I signed the bill to confirm it, but she didn't apologize and thought I was talking nonsense! I was really surprised that I had to pay 19,000 for check-out. The process was annoying, and the thin girl at the check-out front desk was rubbish!

A good new hotel. There is still a lot to improve, but overall the staff is trying. In principle, with the current occupancy, it is very good.