Guest User
January 11, 2024
It was the worst place I've ever stayed at, including business hotels. It's my fault for trusting them so much, but if you're thinking of staying at a hotel in the future, please take this into consideration. 1. They forgot to prepare my loungewear. I looked in the drawers in my room, on the bed, and was exhausted. I called the front desk and they brought it to my room. 2. I wanted to participate in the island tour activity that was listed on the RISONARE Kohamajima website as accepting same-day reservations, so I told the woman at the front desk at 8am on the day, but she replied, "Reservations are accepted until 5pm the day before." Later, when I looked up the RISONARE Kohamajima website in my room, it said that same-day reservations were accepted. I contacted the front desk and a male staff member kindly helped me, and I was able to participate. 3. I paid for the island tour activity when I checked out, but no exchange voucher was distributed or explained to me. There were some things I overlooked on the website and didn't ask about, but the website said to meet at the front desk, and I was worried that no one had come to pick me up even after the time had passed. I asked a female staff member at the front desk, and another staff member immediately drove me to the port and I was able to participate safely. The staff member who took me to the port also gave me an activity voucher. It seems that they had forgotten. A voucher had also been delivered to the person who had applied for the same plan and was on the bus with me. That person also said that, now that I think about it, he had only paid at checkout and hadn't received the voucher, and there was no explanation. It was a very fun and good island tour course, but the accommodation's response was disappointing. Even though the activity was listed on the RISONARE Kohamajima website, the staff member didn't know about it, which was very dangerous. 4. I forgot my luggage on the shuttle bus to the port on the way back. I realized it at Kohama Port and told the shuttle bus staff, and the staff member came by car to bring it to me, and I made it in time for the boat to depart. I was worried because there were only 20 minutes left until the boat departed after we arrived at the port. I trusted the staff at the inn, but when I checked in my luggage, I told them my name verbally, and they managed the luggage and tags in a place where the guests could not see, so it was dangerous. They loaded the luggage marked 1/3 and 2/3 of the 3 packages, but they forgot the 3/3 of the luggage (carry-on bag). (Photo included) Moreover, it said that 1/3 and 2/3 were for the 11:10 bus, and 3/3 was for the 15:10 bus. The person who checked the luggage at the front desk and the person who carried the luggage were different people, so it's unfortunate to think that even if a different staff member had checked it, they might have overlooked it. Since it was Kohama Island, I made it in time, but when I was on Iriomote Island, the closest port to the inn, Uehara Port, was closed, and there was a shuttle bus to Ohara Port, so if I had forgotten to put my luggage in, I would have missed the boat, so it was dangerous. There were also good things about it, such as being able to watch the stars in a hammock, watching the sunrise while stretching on the beach, and relaxing at a cafe while looking at the sea. Although it will likely become harder to make reservations in the future, I was able to discover a delicious Italian restaurant (Te Te) that I would like to visit again (it has a shuttle service and is non-smoking, so it seems like it would be suitable for groups of children or the elderly), and the breakfast at the inn was also delicious, so there were other good points. I would like to go back to Kohamajima again, so next time I go I am thinking of staying at a different inn than the RISONARE Kohamajima. I didn't think it would be wise to post this, so I sent an email to Hoshino Resorts headquarters to let them know what had happened, but two days have passed and I have not heard back.
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