Sheraton Taitung Hotel

Room Environment: The environment is neat, clean and high-quality, and the bed is very comfortable to sleep on

The receptionist was very poor. When checking in, he asked if the stay could be extended if a typhoon affected the railway traffic. However, the reply was that it would depend on the number of customers at that time, and extension could not be prioritized, which resulted in the holiday having to be ended early.

대단히 좋았어요. 후기에 불만이 많아 걱정했는대 너무 깨끗하고. 친절하고 조식도 너무 좋았어요 위치도 다니기 편한 곳 에 있고 너무 만족스러운 숙박이었어요

乾淨舒適、早餐豐富

早餐豐富，中餐庁午、晚餐出品美味。房間不大但清潔舒適。

As a brand hotel, this one's service awareness is not as good as that of a homestay. When I was traveling around the island and passed Taitung, I specially noted my birthday in advance. When I checked in, the hotel front desk said that they didn't see it. I asked my colleague next door, but he shook his head. So I asked if I could prepare a cake for extra payment. The answer was that the chef might not have time, and there was no solution at the moment. After arriving in the room, I found that the air conditioner was broken. Someone was sent to repair it for a long time and said that we needed to change rooms. So I waited for another hour to arrange a new room. The hotel said that no one came because the do not disturb function was turned on, right? The previous telephone communication does not count? This problem-solving ability makes people helpless The view of the newly changed sea view room is as shown in the picture. Where is the sea view? The guest room said that it was right. I always come here to celebrate my birthday. I changed three rooms. I was still moving my luggage at nine o'clock in the evening. The hotel staff did not help at all during the whole process. They just opened the door with the room card. In addition, all room types are the same, there is no bathtub, and whether the air conditioner is normal depends on luck. The so-called sea view is very limited. The most disappointing thing is the hotel's service. Compared with Ctrip's customer service, the hotel's problem-solving ability is basically zero. When the objective facilities cannot be changed, I hope the hotel can provide better service and not affect the brand image.

A hotel with a very low C P value. The room is small and there is no bathtub. I live on the 15th floor. However, the air inside smells like a basement and the quilt is also very damp. I asked the staff for a dehumidifier to improve it slightly. I couldn't sleep well at night. I simply went straight to watch the sunrise. The most ridiculous thing is that I spent an extra 600 to live in a sea view room. The sea view is so small that I need a telescope to see it. I almost died laughing at my stupid decision😂 Even though all the lights in the room were turned on, it was still too dark to put on makeup. This was the first time I stayed in a high-end hotel but didn’t want to take pictures. This is a wonderful memory. There was a very energetic staff member at breakfast. She waved and said goodbye to us when she left. She was the best thing that happened to me during my stay.

The service staff who prepared the meals at the dining restaurant had a bad attitude. After ordering, I just went to the side to get a bowl of soup and left for about one to two minutes. When I went back to pick up the meal, I was told to wait here, otherwise he would take the meal away. Give it to so and so, doesn’t it mean that it takes time to cook it freshly? The notice only said that one order was limited to one per person and did not mention that he had to stand there and wait. His attitude and tone were very bad, the little boy at the crab meat and egg counter. It doesn't quite meet the standards of a hotel of this level. Because we booked the room and restaurant on this website and wanted to sleep more comfortably, we considered a 6-year-old child as occupying a bed. If we stayed for two nights, had breakfast and two dinners, we could only order dinner at the same price as an adult, about 1,300 per person. Breakfast cost more than 500 yuan, but on the last morning, we were charged 100 yuan for the cleaning fee of another three-year-old child. This was not informed in advance. It felt a bit bad. We were willing to book an extra breakfast and two dinners for the 6-year-old child. The meal cost for adults was NT$3,000 or NT$4,000, but an additional NT$100 was charged due to unclear circumstances. It was not a matter of the amount, but it was a bit confusing at the moment.

飯店服務很好